Basic Info

Mohamed ali

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Travel Counselor at Ezzybooking.cm(Al kobtan al Khaliji)

Experience Details

Senior Travel Counselor

Tourism/Travel

Experienced (Non-Manager)

Acting as a Team leader,,Preparing packages(Flights,hotels,car rental and activities)


Company Details

Ezzybooking.cm(Al kobtan al Khaliji)

Egypt

N/A

Travel and Tourism

N/A

Nov 2016 to present (5 months)
Account specialist at Air France

Experience Details

Account specialist

Tourism/Travel

Experienced (Non-Manager)

*Air France(Raya contact center):
*Account specialist (reservation&c.s)
*using Amadeus system for flight reservation


Company Details

Air France

Egypt

N/A

Airlines/Aviation

N/A

May 2016 to Oct 2016 (5 months)
Customer service at Teleperformance

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Sales agent
• Dealing with Canadian customers
• Answer inbound calls
• Booking Hotels and Air tickets


Company Details

Teleperformance

Egypt

N/A

Travel and Tourism

N/A

May 2014 to Mar 2016 (1 year 10 months)
Customer service at Stream Global services

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Custmoer service and sales over the phone


Company Details

Stream Global services

Egypt

N/A

Entertainment

N/A

Nov 2012 to Apr 2014 (1 year 5 months)
Customer service at Vodafone

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

• Call center agent
• Handling customers calls and working on customer satisfaction
• Answered telephone inquiries on products, and services
• Resolved problems of client


Company Details

Vodafone

Egypt

N/A

Consumer Services

N/A

May 2011 to Mar 2012 (10 months)
Senior collection officer at HSBC Bank

Experience Details

Senior collection officer

Banking

Experienced (Non-Manager)

• Senior collection officer at the credit management unit (CMU)
• Calling the delinquent customers And convincing them to pay the delinquent amounts and also handling the customers


Company Details

HSBC Bank

Egypt

N/A

Banking

N/A

May 2008 to May 2011 (3 years)

Education

Bsc in Tourist guidance

Education Details

Bsc

Tourist guidance

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2001 - 2005
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account SpecialistAdmin ToolAirlinesArabicAviationBankingConsumer ServicesCreativeCustomer ServiceDetails-orientedEnglishEntertainmentFootballFrenchHub SystemInternetListening To MusicMS "WORD"Opera System For HotelsProblem SolverSenior Collection OfficerSenior Travel CounselorSupportSupportiveTeam PlayerTourismTourist GuidanceTravelTravel And TourismVoyagerWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Opera system for hotels

Opera system for hotels

: Advanced

: High

:

1-3 years

Hub system

Hub system

: Advanced

: High

:

3-5 years

MS "WORD"

MS "WORD"

: Advanced

: Extreme - I love it!

:

1-3 years

Admin Tool

Admin Tool

: Advanced

: High

:

Less than 1 year

voyager

voyager

: Advanced

: High

:

Less than 1 year

Fields of Expertise

banking

banking

: Advanced

: Extreme - I love it!

:

3-5 years

tourism

tourism

: Advanced

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Advanced

: High

:

1-3 years

Key Skills

Creative, Problem Solver, Details-oriented, Team Player, Supportive

Online Presence

https://www.facebook.com/mohamed.aly.7359?ref=tn_tnmn

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