Basic Info

Mohamed Hassan

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Retail Operations Manager at Telecom

Experience Details

Retail Operations Manager

Sales/Retail, Operations/Management

Manager

• Responsible for the effective performance management of the Retail Area Manager, Store Managers and Staff.
• Responsible for the management of all retail activities, taking overall responsibility for the recruitment, management and support of paid staff.
• To ensure that Stores operating in the designated area achieve set income and profit targets.
• Grow sales profit, and to motivate staff to achieve this same goal.
• Develop and grow a customer focus commercial operation including new stores to maximize available assets, planning 2 to 3 years in advance.
• Ensure awareness and account for competition, retail sector trends and current trading opportunities.
• As the Retail Operations Manager, to develop, implement, review and monitoring the retail operating plan and budget.
• Maintain, seek, utilize and analyze management information including POS (point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business.
• Ensure all stores are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• Effectively recruit, induct, lead, manage, train and develop Retail Area Manager and Casual staff to agreed procedures and standards.
• Ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels throughout the business.
• Give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
• Ensure that all performance issues, and other issues within the store, are addressed in an appropriate and timely manner.
• Uphold the reputation of the company by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers and staff.
• Effectively communicate with the Retail Management, store staff cascading information as relevant.
• Represent the trading business and communicate externally as required.
• Promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• Maintain and develop beneficial working relationships with other departments to further the organization’s objectives, including appropriate attendance at Management Team meetings.
• Take responsibility for personal and professional development.
• Ensure Management appraisals are completed annually.


Company Details

Telecom (multinational)

Dubai, United Arab Emirates

501-1000 employees

Retail, Wholesale Trade, Real Estate/Property Management

N/A

Oct 2015 to Jun 2016 (8 months)
Area Sales Manager at 050 Telecom

Experience Details

Area Sales Manager

Sales/Retail

Manager

• Responsible for the management and overall profitability of a group of stores.
• Responsibilities would include the profits of the stores, the costs, stocks, security, and administration.
• Selecting, training, motivating and developing staff.
• Inspect the actual stores and see what was going on, what was wrong and what faults needed to be corrected.
• Ensuring that premises are maintained to company standards.
• Monitoring the business performance of outlets and setting and achieving profit targets.
• Performance appraisal.
• Handling client complaints.
• Broadening awareness of market and competitor activity.
• Follow up the availability of products for achieving targets.
• Assist operation or retail manager to maintain level of quality
• Follow up shops' maintenance.
• Spot check to increase level of accuracy thru daily visits and schedule.
• Follow up the store image.
• Follow day to day sales as per submitted targets.
• Follow staff schedule.
• Review refund report and analyze all refunded cases to minimize total numbers of returned products.
• Follow up and ensure that store manager do the training to staff upon material given by training dep.
• Visual visits on daily bases to retail outlets.
• Weekly meeting with store managers – as per area given –
• Implement company policies to be reflected on field.
• Refresh all policies from time to time.
• Train the trainer.
• Create updated ways to increase company profit
• Ensure that all reports given from staff are accurate.


Company Details

050 Telecom

Dubai, United Arab Emirates

501-1000 employees

Telecommunications

www.050telecom.com

Dec 2014 to Oct 2015 (10 months)
Sales Manager at Real Estate

Experience Details

Sales Manager

Sales/Retail

Manager

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the Account Executives
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales, and activity reports submitted by Account Executives.
• Assist Account Executives in preparation of proposals and presentations.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Recruit, test, and hire Account Executives based on criteria agreed upon by senior management.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Follow company policies and procedures and present a professional image at all times to customers and vendors


Company Details

Real Estate

Cairo, Egypt

N/A

Real Estate/Property Management, Food Services/Restaurants/Catering, Travel and Tourism

N/A

Jan 2012 to Sep 2014 (2 years 8 months)
Retail Operations Manager at Laser Gallery

Experience Details

Retail Operations Manager

Sales/Retail

Senior Management (e.g. VP, CEO)

• Manage and motivate the team to increase sales and ensure efficiency
• Manage stock levels and making key decisions about stock control
• Analyze sales figures and forecast future sales volumes to maximize profits
• Analyze and interpret trends to facilitate planning
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Use computer applications to record sales figures, for data analysis and forward planning
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Attend and chair meetings
• Update top management on business performance, new initiatives and other pertinent issues
• Tour the stores regularly, talk to colleagues and customers, and identifying or resolving urgent issues
• Maintain awareness of market trends in the retail industry and monitor what local competitors are doing
• Initiate changes to improve the business, e.g. opening hours, locations and store staff
• Deal with sales, as and when required


Company Details

Laser Gallery

Dubai, United Arab Emirates

N/A

Retail

N/A

Apr 2011 to Dec 2011 (8 months)
Assistant Retail Operations Manager at Mobile Shop

Experience Details

Assistant Retail Operations Manager

Sales/Retail

Senior Management (e.g. VP, CEO)

• Responsible in the absence of the operations manager
• Increase sales as per company planned objectives, monthly budget.
• Assist retail manager to maintain level of operations quality.
• Spot check to ensure quality day to day operational issues.
• Follow up shops' maintenance reports
• Follow up escalated legal cases from area managers
• Follow up outsource companies’ performance
• Search new locations initially then recommend them to Operations Manager (If required).
• Follow up staff schedule with area manager's coordination.
• Review refund reports and analyze all refunded cases to minimize total numbers of returned items with area manager's coordination.
• Follow up with area managers all required documents from Operations or HO.
• Tour the stores regularly, talk to colleagues and customers, and identifying or resolving urgent issues
• Support area managers and floor staff implementing company policies and procedures to be reflected on field
• Level two of escalation if area managers are unreachable and/or on annual or sick leave
• Spot check on area managers and ensure all process and flow is being implemented
• Add and update SWAP price list on monthly bases
• Deal with SWAP dealers and set up monthly communication in terms of developing the project
• Manage all installment projects' complaint, budget achievement, processes, and develops the project in order to meet company objectives


Company Details

Mobile Shop

Cairo, Egypt

501-1000 employees

Retail, Telecommunications, Consumer Electronics

www.mobileshopegypt.com

Apr 2009 to Mar 2011 (1 year 11 months)
Senior Area Manager at Mobile Shop

Experience Details

Senior Area Manager

Sales/Retail

Manager

• Responsible in the absence of the operations manager
• Increase sales as per company planned objectives, monthly budget.
• Assist retail manager to maintain level of operations quality.
• Spot check to ensure quality day to day operational issues.
• Follow up shops' maintenance reports
• Follow up escalated legal cases from area managers
• Follow up outsource companies’ performance
• Search new locations initially then recommend them to Operations Manager (If required).
• Follow up staff schedule with area manager's coordination.
• Review refund reports and analyze all refunded cases to minimize total numbers of returned items with area manager's coordination.
• Follow up with area managers all required documents from Operations or HO.
• Tour the stores regularly, talk to colleagues and customers, and identifying or resolving urgent issues
• Support area managers and floor staff implementing company policies and procedures to be reflected on field
• Level two of escalation if area managers are unreachable and/or on annual or sick leave
• Spot check on area managers and ensure all process and flow is being implemented
• Add and update SWAP price list on monthly bases
• Deal with SWAP dealers and set up monthly communication in terms of developing the project
• Manage all installment projects' complaint, budget achievement, processes, and develops the project in order to meet company objectives


Company Details

Mobile Shop

Cairo, Egypt

501-1000 employees

Consumer Electronics , Retail, Telecommunications

www.mobileshopegypt.com

Sep 2007 to Mar 2009 (1 year 6 months)
Branch Manager at Adidas Egypt

Experience Details

Branch Manager

Sales/Retail

Manager

1. The branch inventory.
2. Lead the branch team towards achieving the monthly target.
3. Train the assistant Manager on his day to day duties.
4. Follow up on the training of the new sales rep.
5. Educate the Sales Reps. Performance.
6. Prepare a weekly report of the branch Sales Reps. & represent it to the Area and operation Manager.
7. Attend the regular periodic meetings with the Area Managers and the product managers.
8. Supervise a weekly inventory check up.


Company Details

Adidas Egypt

Cairo, Egypt

501-1000 employees

Retail, Apparel and Fashion

www.adidas.com

Sep 2001 to Mar 2007 (5 years 6 months)

Education

BA of Law in LAW

Education Details

BA of Law

LAW

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ain shams

Egypt

1996

C / Good / 65 - 75%

N/A

ain shams
1996

Certifications

Tofel
Mar 2014

Certificate details

Tofel

Mar 2014

550 out of 677

N/A

N/A

Ain Shams university

N/A

Training and Courses

Training/Course Details

Sales

Nov 2001

Sadaat Academy

How to deal with customers

Training/Course Details

Sales Skills,Management Skills,CS skills,Delegation Skills,

Apr 2009

Mobile Shop

N/A

Training/Course Details

Product Knowledge

Apr 2011

Nokia,Samsung,Black Berry,VodaFone,HP,Sony Ericsson

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AnalyticalApparel And FashionArabicArea Sales ManagerAssistant Retail Operations ManagerBooksBranch ManagerBusiness DevelopmentCateringConsumer ElectronicsEnglishFashionFood ServicesHard WorkerLAWLeaderManagementMicrosoft WindowsNegotiatorNewsOrganizerPOS SystemProduct KnowledgeProductsProperty ManagementReal EstateRestaurantsRetailRetail Operations ManagerRetail Pro SystemSAPSalesSales ManagerSales Skills,Management Skills,CS Skills,Delegation Skills,Senior Area ManagerSportsTechnologiesTelecomTelecommunicationsTofelTravel And TourismWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

POS System

POS System

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Retail Pro system

Retail Pro system

: Advanced

: Extreme - I love it!

:

3-5 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Retail

Retail

: Expert

: Extreme - I love it!

:

More than 7 years

Fashion

Fashion

: Expert

: Extreme - I love it!

:

5-7 years

Telecommunications

Telecommunications

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Business Development

Business Development

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Leader, Hard worker, Negotiator, Organizer

Online Presence

http://www.linkedin.com/home?trk=hb_tab_home_tophttp://www.facebook.com/#!/mohamed.a.hasan.351mohamedabdallah76@hotmail.com

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