Basic Info

Mohamed Abo Zaid

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Delivery &Catering Supervisor at International Restaurants Group

Experience Details

Delivery &Catering Supervisor

Customer Service/Support, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Applying our customers orders through phones,online services and other support applications. the process to be done as our SOP standards to get fully satisfied customers.
leading the courtesy calls and following on feedback to ensure delivering the full service .
Handling the operation and checking on service sequence step by step.
Performing the catering parties as coordinating with other departments.


Company Details

International Restaurants Group

Egypt

N/A

Food Services/Restaurants/Catering

http://www.irg-egypt.com/

Apr 2016 to present (1 year 5 months)
Reservation Agent at Rezidor,RadissonBlu Hotel

Experience Details

Reservation Agent

Tourism/Travel

Experienced (Non-Manager)

My mission is to book new reservations through telphone and email using opera system also to support our guest regarding any inquiries related to the hotel and their accommodations,I do communicate with the surrounded departments like sales and marketing for the existing companies contracts and the new deals.


Company Details

Rezidor,RadissonBlu Hotel

Cairo, Egypt

101-500 employees

Food and Beverage Production, Travel and Tourism, Hospitality/Hotels

N/A

Nov 2015 to Mar 2016 (4 months)
Human Resource Recruiter at Etisal International

Experience Details

Human Resource Recruiter

Customer Service/Support

Entry Level

I am responsible for doing screening for the selected candidates and call them for getting more details as per the operations need,also to handle the first interview with our Hr specialist in case of passing English phone test and Coordinate feedback if accepted we do communicate with the candidate to date the second and last interview with the operation supervisor.


Company Details

Etisal International

Cairo, Egypt

11-50 employees

Consumer Services

www.etisal.com.eg

Jun 2015 to Nov 2015 (5 months)
Contact Centre Representative at Expedia.Ca,Teleperformance Egypt

Experience Details

Contact Centre Representative

Tourism/Travel

Experienced (Non-Manager)

I were responsible for booking tickets for all travel methods to Canadian people,also to communicate with travel agencies all over Canada to check our customers booking confirmation,change,cancellation and loyalty points.


Company Details

Expedia.Ca,Teleperformance Egypt (multinational)

Cairo, Egypt

501-1000 employees

Transportation

www.teleperformance.com.eg

Dec 2014 to May 2015 (5 months)
Head Of Customer Care at IRG

Experience Details

Head Of Customer Care

Customer Service/Support

Experienced (Non-Manager)

• Training new hire/staff in delivery department.
• Push department sales to reach the budget at least.
• Opening more than new branch (Mall of Arabia & Cairo Festival City Mall).
• Solving surrounded problems and follow up with guest to make sure that he/she is satisfied.
• Communicating with related departments to show perfect image especially in Catering parties.
• Ability to work under lack of staff providing the qualified standard.
• Got perfect guest's feedback as thankful mails to our worldwide accounts.
• Leading staff at the catering parties followed by SOP catering rules.


Company Details

IRG

Cairo, Egypt

N/A

Food and Beverage Production

N/A

Mar 2011 to Nov 2014 (3 years 8 months)
Ticketing Agent Trainee at Luxor International Airport

Experience Details

Ticketing Agent Trainee

Tourism/Travel

Student

Joined as trainee member following internal movements and procedures of local and international tourism


Company Details

Luxor International Airport

Sohag, Egypt

101-500 employees

Airlines/Aviation, Travel and Tourism

N/A

Jul 2010 to Aug 2010 (1 month)

Achievements


achieving the extra required target regarding the number of the candidates as per the company needs


more than times i have received a lot of thankful mails from a satisfied customers,who kept their booking being lost as they book online by wrong.


gain employee of the month more than times,open more than new branches,the only recommended employee from my department to join the leadership for supervision level course,thankful mails from worldwide managers to my department as per the satisfied customers service feedback.



Education

Bachelor's Degree in Tourist Department

Education Details

Bachelor's Degree

Tourist Department

Minia University, Egypt

C / Good / 65 - 75%

HR, Economic, English, Germany, psychology and Sociologyز

N/A

Minia University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

deshna secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

deshna secondary school
2006

Training and Courses

Training/Course Details

IRG Courses

Nov 2014

IRG Center

N/A

Training/Course Details

Leadership For Supervision Level

Nov 2014

Ministry Of Tourism

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirlinesAviationCateringCommunicatorConsumer ServicesContact Centre RepresentativeCustomer ServiceDelivery &Catering SupervisorEnglishExpedia.Ca,Teleperformance EgyptFlexibleFood And Beverage ProductionFood ServicesHard WorkerHead Of Customer CareHorse RidingHospitalityHospitality And Food ServicesHotelsHuman Resource RecruiterHuman ResourcesIRG CoursesLeaderLeadership For Supervision LevelMicrosoft ExcelMicrosoft OutlookMicrosoft WordMusicOrganizerReadingReservationReservation AgentRestaurantsSupportTicketing Agent TraineeTourismTourist DepartmentTransportationTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Fields of Expertise

Hospitality and food services

Hospitality and food services

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Hospitality

Hospitality

: Advanced

: High

:

1-3 years

Reservation

Reservation

: Intermediate

: High

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Organizer, Flexible / Adaptive

Online Presence

linkedin.com/in/mohamed-abo-zaid-44611a100https://www.facebook.com/mohamed.abozaid.792

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