Basic Info

Mohamed Mahmoud

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist / System Administrator at Freelance

Experience Details

IT Specialist / System Administrator

IT/Software Development

Experienced (Non-Manager)

Dealing with customers
Identify the customer needs
Troubleshoots there computer problems
Install most of windows / Unix OS
Searching and discover the solution
Building the network infrastructure
Installing servers
Buying routers and switches for small business
Controlling computers and users throw Group policy
Backup and restore
Applying Rules and Features on windows server
Control Windows Server and systems
Troubleshoots network problems and computers
Install hospital systems
configure all network connections
fixing all network wiring
Computers Maintenance
Leased line and ADSL configuration
Phone line supervision
Backup Medical Devices
Supervision On Active Directory OU’s
Manage users and computers
Checking the software problems
Checking network problems
Troubleshoots the problems
Supervision on CCTV
Backup Data
Installing Servers and New Devices
Manage Kaspersky Tool Kit and Antiviruses
Manage TMG
Manage Fortinet


Company Details

Freelance

Giza, Egypt

1-10 employees

Information Technology Services, Computer Hardware

N/A

Jan 2010 to present (6 years 11 months)
IT Specialist / System Administrator at Eyes and Laser World Hospital

Experience Details

IT Specialist / System Administrator

IT/Software Development

Experienced (Non-Manager)

Applying Rules and Features on windows server
Control Windows Server and systems
Apply Group policy on users
Troubleshoots network problems and computers
Install windows and hospital systems
Configure all network connections
Fixing all network wiring
Backup & restore
Computers Maintenance
Building the network infrastructure
Installing servers
Buying routers and switches for small business
Controlling computers and users throw Group policy
Backup and restore
Applying Rules and Features on windows server
Control Windows Server and systems
Troubleshoots network problems and computers
Install hospital systems
configure all network connections
fixing all network wiring
Computers Maintenance
Leased line and ADSL configuration
Phone line supervision
Backup Medical Devices


Company Details

Eyes and Laser World Hospital

Doki, Egypt

51-100 employees

Healthcare and Medical Services, Health, Wellness and Fitness

www.eyeworldhospital.com

Jul 2015 to present (1 year 5 months)
IT Specialist / System Administrator at الشركه الدوليه لاعمال التقييم و التحصيل

Experience Details

IT Specialist / System Administrator

IT/Software Development

Experienced (Non-Manager)

• Supervision On Active Directory OU’s
• Manage users and computers
• Checking the software problems
• Checking network problems
• Troubleshoots the problems
• Supervision on CCTV
• Backup Data
• Installing Servers and New Devices
• Manage Kaspersky Tool Kit and Antiviruses
• Manage TMG
• Manage Fortinet


Company Details

الشركه الدوليه لاعمال التقييم و التحصيل

Giza, Egypt

101-500 employees

Banking

http://iaccegypt.com/

Apr 2016 to Dec 2016 (8 months)
Customer Service Advisor Etisalat UAE account at Raya contact center

Experience Details

Customer Service Advisor Etisalat UAE account

IT/Software Development

Entry Level

Dealing with customers
Identify the customer needs
Being empathic with their problems
Provide them with the best solution
Communication skills
Ability to work under pressure
Team work
Helping my team
Taking customer orders and complains


Company Details

Raya contact center

Egypt

N/A

Information Technology Services

N/A

Aug 2014 to Nov 2014 (3 months)

Achievements


1- planing and installing Eye World Hospital internal network infrastructure 2- first place in a project challenge in mcse course

Education

Bachelor's Degree in System and information management

Education Details

Bachelor's Degree

System and information management

higher institution of specific studies, Egypt

C / Good / 65 - 75%

N/A

N/A

higher institution of specific studies
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El wesam lang. school

Egypt

2007

Not specified

N/A

El wesam lang. school
2007

Certifications

MCSE
Mar 2015

Certificate details

MCSE

Mar 2015

N/A

N/A

N/A

N/A

MCSA
Mar 2015

Certificate details

MCSA

Mar 2015

N/A

N/A

N/A

N/A

MTA
Dec 2014

Certificate details

MTA

Dec 2014

N/A

N/A

N/A

N/A

CEH
Mar 2015

Certificate details

CEH

Mar 2015

N/A

N/A

N/A

Etech

N/A

Training and Courses

Training/Course Details

Soft Skills

Dec 2014

etech

N/A

ICDL at next
Jun 2009

Training/Course Details

ICDL

Jun 2009

next

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalAntivirusAntivurusArabicBackupBankingCEHCctvComputer HardwareComputer SkillsCustomer Service Advisor Etisalat UAE AccountDHCPElastixEnglishFirewallFlexibleFortinetGymHard WorkHard WorkerHardware / Software TroubleshootingHealth, Wellness And FitnessHealthcare And Medical ServicesHyper-vICDLITIT Specialist / System AdministratorInformation Technology ServicesMCSAMCSEMTAMac OSMicrosoft OfficeMicrosoft WindowsMusicPlannerProblem SolverRemotly ControlingServer 2008Server 2012Soft SkillsSoftware DevelopmentSwimmingSystem And Information ManagementTMGTroubleshootingUrbackupVMwareWebmailWindowsWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

cctv

cctv

: Expert

: High

:

1-3 years

Remotly Controling

Remotly Controling

: Expert

: High

:

1-3 years

Webmail

Webmail

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

DHCP

DHCP

: Expert

: High

:

1-3 years

antivurus

antivurus

: Expert

: Extreme - I love it!

:

More than 7 years

TMG

TMG

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Hardware

Computer Hardware

: Advanced

: High

:

More than 7 years

Mac OS

Mac OS

: Intermediate

: High

:

1-3 years

windows server 2012

windows server 2012

: Intermediate

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

3-5 years

hyper-v

hyper-v

: Intermediate

: High

:

1-3 years

Fortinet

Fortinet

: Intermediate

: High

:

1-3 years

Fields of Expertise

urbackup

urbackup

: Expert

: Extreme - I love it!

:

Less than 1 year

antivirus

antivirus

: Expert

: Extreme - I love it!

:

More than 7 years

firewall

firewall

: Expert

: Extreme - I love it!

:

More than 7 years

windows

windows

: Expert

: Extreme - I love it!

:

More than 7 years

Hardware / Software troubleshooting

Hardware / Software troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

server 2012

server 2012

: Advanced

: High

:

1-3 years

server 2008

server 2008

: Advanced

: High

:

1-3 years

VMware

VMware

: Advanced

: High

:

5-7 years

backup

backup

: Advanced

: High

:

1-3 years

TMG

TMG

: Advanced

: High

:

1-3 years

fortinet

fortinet

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

3-5 years

elastix

elastix

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

eg.linkedin.com/pub/mohamed-ahmed/95/932/290/enhttps://www.facebook.com/100003924142205

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