Basic Info

Mohamed Atef Shalaby

7 years

Giza, Egypt

Diploma

Senior Management

Work Experience

Freelance English Teacher at In House Training & Online

Experience Details

Freelance English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

In House Training & Online

Egypt

N/A

Education

N/A

Oct 2015 to present (1 year 2 months)
Technical Support Representative at LINKdotNET & Mobinil

Experience Details

Technical Support Representative

Customer Service/Support

Experienced (Non-Manager)

1-Answer inbound calls of 16333 call center to handle customer inquiries and complaints.
2-Handle all customer issues and problems while showing sympathy.
3-being practical and serious when handling customers problem in order to gain the customers satisfaction.
4-Document all calls onto the system which allow us to develop our products and service.
5-Report any problem or shortage with system to the managers in order to develop it.
6-Contact other departments (i.e: NOC and FE) in complex technical cases in order to solve customer problems in less time.
7-Troubleshoot with customers over the phone to solve their ADSL problems.
8-Communicate effectively via email and over the phone with internal & external clients.
9-Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers down time.
10-Positively contribute in up selling of products& value added services to maximize company revenue.
11-Focus on increasing service quality level to increase customer satisfaction.
12-Initiate CRM Tickets in order to document the customers requests.
13-Send mails to Customer Service Offices for line reactivation requests.
14- Work in a fast-paced call center to take on the toughest technical calls.
15-Need to be a great problem solver as Customers get to the second line of support,These problems are complicated.
16- listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
17- may remotely configure and troubleshoot client's equipment.
18-test, analyze and clear customer reported trouble.


Company Details

LINKdotNET & Mobinil (multinational)

el maadi, Egypt

101-500 employees

Internet/E-commerce, Telecommunications

www.linkdsl.com

Oct 2012 to Oct 2015 (3 years)
Tourist Guide at Mamluk jewellery shop

Experience Details

Tourist Guide

Sales/Retail

Experienced (Non-Manager)

Responsibilities:
1-Speak foreign languages in order to communicate with foreign visitors.

2-Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.

3-Describe tour points of interest to group members, and respond to questions.

4-Monitor visitors' activities in order to ensure compliance with establishment or tour regulations and safety practices.

5-Greet and register visitors, and issue any required identification badges and/or safety devices.

6-Provide directions and other pertinent information to visitors and Collect fees and tickets from group members

7- Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.

8- Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.

9- Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.

10-Select travel routes and sites to be visited based on knowledge of specific areas.

11- Assemble and check the required supplies and equipment prior to departure.

12-Transport visitors to establishments and tour site locations.


Company Details

Mamluk jewellery shop

Old Cairo, Egypt

11-50 employees

Luxury Goods and Jewelry

N/A

Jun 2007 to Oct 2012 (5 years 4 months)
English Teacher (volunteer) (volunteer) at Mazguona Primary School

Experience Details

English Teacher (volunteer) (volunteer)

Education/Teaching, Training/Instructor

Entry Level

1-Plan and implement lessons/work schemes
2-Provide a safe and stimulating environment that facilitates learning
3-Ensure children are supervised at all times
4-Support the development of children's basic skills, including physical coordination, speech and communication.
5-Follow-up on student progress and promoting student creativity, potential and social skills.


Company Details

Mazguona Primary School

badrashin, Egypt

51-100 employees

Education

N/A

Sep 2007 to Jun 2011 (3 years 9 months)
Waiter at Katamia Heights Resorts

Experience Details

Waiter

Hospitality/Hotels/Food Services

Entry Level

Job description :
1 -Prepare tables for meals, including set up items such as linen, silverware and glassware.
2-Greeting guests (with eye contact and smile).
3-Escort guests to their tables.
4-Present menus to the guests and answer
questions about menu items, or making recommendations.
5 -Present wine list and describe or recommend wines to the guests.
6-Taking food and drink orders.
7-Present and serve wine (into the proper
glass).
8-Serving food and drinks (older ladies first).
9-Check with guests to ensure that they are
enjoying their meals and take action to correct any problems.
10 -Remove dishes (gentlemen first!) and glasses from the tables for cleaning.
11 -Dealing with bill payments


Company Details

Katamia Heights Resorts (multinational)

Cairo, Egypt

101-500 employees

Entertainment , Food and Beverage Production, Hospitality/Hotels

N/A

Jun 2006 to Sep 2006 (3 months)

Achievements


I have achievements in school,I was always from the first five in the school I have Certificate of Appreciation : one in Primary school because i was the first one on the school , three in Preparatory school because i was the third one , and about five Certificates in Secondary school because i was from the first five in the school.

Education

College Diploma in Education

Education Details

College Diploma

Education

Faculty of Education Al-Azhar University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Education Al-Azhar University
2014 - 2015
College Diploma in Tour Guidance

Education Details

College Diploma

Tour Guidance

Sinai Higher Institute for Tourism and Hotels, Egypt

B / Very Good / 75 - 85%

History, Archeological sites , Ancient Egyptian Language ,etc.

Italian Language

Sinai Higher Institute for Tourism and Hotels
2008 - 2010
Bachelor's Degree in Italian Language

Education Details

Bachelor's Degree

Italian Language

Ain Shams University-EL Alson Faculty, Egypt

Not specified

N/A

N/A

Ain Shams University-EL Alson Faculty
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mazguona Secondary School - Badrashen - Giza

Egypt

2003

A / Excellent / 85 -100%

N/A

Mazguona Secondary School - Badrashen - Giza
2003

Certifications

ICDL
Sep 2011

Certificate details

ICDL

Sep 2011

N/A

N/A

N/A

N/A

Certificate details

License Tourism Guidance

Feb 2011

N/A

N/A

N/A

Ministry of Tourism

N/A

Training and Courses

Training/Course Details

Italian Language

Sep 2004

NDP

N/A

Training/Course Details

English Language

Jul 2016

" ASEB " Academic System For Educational Basics

still taking this course

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCreativeCustomer ServiceCustomer-orientedE-commerceEducationEducation Italian LanguageEnglishEnglish LanguageEnglish Teacher (volunteer)EntertainmentFood And Beverage ProductionFood ServicesFreelance English TeacherGermanHard WorkerHospitalityHotelsICDLInitiativeInstalling Windows XP & ProgramsInternetItalianItalian LanguageKatamia Heights ResortsLINKdotNET & MobinilLeaderLicense Tourism GuidanceLuxury Goods And JewelryMaking And Spending Time With FriendsMeeting New PeopleMicrosoft WordPicking FlowersRetailSalesSupportTechnical Support RepresentativeTelecommunicationsThe English LanguageTour GuidanceTourismTourist GuideWaiter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Installing Windows XP & programs

Installing Windows XP & programs

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Education Italian Language

Education Italian Language

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Customer-oriented, Creative, Initiative

Online Presence

mohamed.atef1986@gmail.commohamed.atef1986@facebook.com

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