Basic Info

Mohamed Ahmed

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Service Advisor – Audi Center Cairo at Egyptian Automotive & Trading Co. "Volkswagen & Audi importer-Egypt"

Experience Details

Service Advisor – Audi Center Cairo

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)


Receive the customers and Ascertains automotive problems and services by listening to customer's description of symptoms then clarifying description of problems by conducting inspections and taking test drives then checking vehicle maintenance records and examining service schedules.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Follow up with the workshop for the statues of the cars in the workshop and with the spare parts department about the non-available spare parts to update the customer by their car status & inform them if there are any delays or any additional repairs needed to get their approval on it.
Deliver the vehicle to the customer after explaining the complete work done and the total cost for it to the customer and ensures the customers satisfaction is met by doing post service follow up.


Company Details

Egyptian Automotive & Trading Co. "Volkswagen & Audi importer-Egypt"

Cairo, Egypt

101-500 employees

Automotive

http://www.eaec.com.eg

Mar 2016 to Aug 2016 (5 months)
Service Advisor - LEXUS Main Workshop at Abdullah Abdulghani & Bros. Co. W.L.L."TOYOTA & LEXUS importer-Qatar"

Experience Details

Service Advisor - LEXUS Main Workshop

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

Schedule Service Appointments and obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer then greet the customer in a timely manner, advice the customers on the care of their car and the value of maintaining their vehicles and write up customer’s vehicle problem accurately and clearly on the Job card.
Notify Team Leader of Incoming work, check on the progress of repair whole day of all the Job cards created, provides Accurate and complete written cost estimates of labor and parts and contact customers if any changes in the Job card need to be done and advice those on the reason for change.
Ensure final inspection has been carried out before delivering the car to the customer after the service of the car initiate the invoice process, then personally hand over the car to the customer, explain the complete work done by the service team and also the charges for the customer and ensures the customers satisfaction is met.


Company Details

Abdullah Abdulghani & Bros. Co. W.L.L."TOYOTA & LEXUS importer-Qatar"

Doha, Qatar

501-1000 employees

Automotive

http://www.aabqatar.com/

Apr 2014 to Jun 2015 (1 year 2 months)
Insurance Service Advisor - Mega Body shop at Abdul Latif Jameel Co. Ltd."TOYOTA, LEXUS & DAIHATSU importer-Saudi Arabia"

Experience Details

Insurance Service Advisor - Mega Body shop

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair, Customer Service/Support

Entry Level

Provide quality service to clients, promptly and effectively assess and process claims and approval according to operations set standards.
Manage routine daily claims administration work, coordinate work flow & meet deadlines.
Evaluate claims with regards to eligibility, take Decisions & give approvals on each case depending on cost estimates of labor, parts and sublets and coordinate with body shop service advisor.
Deliver the completed vehicle to the client with body shop service advisor and ensures the customers satisfaction is met.


Company Details

Abdul Latif Jameel Co. Ltd."TOYOTA, LEXUS & DAIHATSU importer-Saudi Arabia"

Riyadh, Saudi Arabia

More than 1000 employees

Automotive, Insurance

http://www.alj.com/

Dec 2011 to Dec 2013 (2 years)
Workshop Engineer - Main Workshop (intern) at Bavarian Auto Group “BMW and MINI importer-Egypt”

Experience Details

Workshop Engineer - Main Workshop (intern)

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Entry Level

Allocate daily task to technicians upon receiving work orders from reception then monitor and follow up on repairs.
Provides information/report both written & verbal of the job and defect report to the workshop technicians depending on job type from maintenance service, general repairs, diagnosing faults and troubleshooting to overhaul engines, transmissions and differentials.
Completion of work orders and worksheets of the assigned job Interpret technical manuals and specifications to conduct repair Undertake vehicle inspection, valuation and final control.
Completion of time sheets and job cards closing work orders and update them on the software
Develop work practices to ensure compliance with all management system and maintain safe & smooth working environment.


Company Details

Bavarian Auto Group “BMW and MINI importer-Egypt”

Cairo, Egypt

501-1000 employees

Automotive, Automotive

http://www.bag-eg.com/

Aug 2010 to Nov 2011 (1 year 3 months)
Workshop Engineer at Bavarian Auto Group - BAG (student activity)

Experience Details

Workshop Engineer

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

N/A


Company Details

Bavarian Auto Group - BAG (student activity)

Cairo, Egypt

N/A

Feb 2010 to Feb 2010 (1 month)
Workshop Engineer at WAGIH ABAZA (student activity)

Experience Details

Workshop Engineer

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

N/A


Company Details

WAGIH ABAZA (student activity)

Cairo, Egypt

N/A

Aug 2009 to Aug 2009 (1 month)
Workshop Engineer at ARTOC AUTO (student activity)

Experience Details

Workshop Engineer

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

N/A


Company Details

ARTOC AUTO (student activity)

Cairo, Egypt

N/A

Jul 2009 to Jul 2009 (1 month)
Workshop Engineer at Toyota Egypt (student activity)

Experience Details

Workshop Engineer

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

N/A


Company Details

Toyota Egypt (student activity)

Cairo, Egypt

N/A

Apr 2009 to Apr 2009 (1 month)
Maintenance Engineer at Khalda Petroleum Company (student activity)

Experience Details

Maintenance Engineer

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

N/A


Company Details

Khalda Petroleum Company (student activity)

Cairo, Egypt

N/A

Jul 2008 to Jul 2008 (1 month)
Production at ABB Arab (student activity)

Experience Details

Production

Engineering - Mechanical/Electrical, Manufacturing/Production

Student

N/A


Company Details

ABB Arab (student activity)

10th of ramadan city, Egypt

N/A

Aug 2006 to Aug 2006 (1 month)

Education

BSc in Mechanical Automotive Engineering

Education Details

BSc

Mechanical Automotive Engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

Bachelor of Mechanical Automot

Ain Shams University
2003 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahrat Language School

Egypt

2003

A / Excellent / 85 -100%

N/A

Zahrat Language School
2003

Training and Courses

Training/Course Details

Automotive basics & BMW systems course

May 2010

BMW Regional Training Academy

N/A

Training/Course Details

Service Advisor Block (I)

Mar 2012

ABUL LATIF JAMEEL CENTER FOR CONTINUOUS LEARNING

N/A

Training/Course Details

Body Estimation

Apr 2012

ABUL LATIF JAMEEL CENTER FOR CONTINUOUS LEARNING

N/A

Training/Course Details

New TSA 21 - Toyota Service Advisor training program

Jun 2014

Abdullah Abdulghani & Bros. Co. Training Center

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicAutomotiveAutomotive Basics & BMW Systems CourseBody EstimationCustomer ServiceEnglishFlexibleInstallationInsuranceInsurance Service Advisor - Mega Body ShopInternetMaintenanceMaintenance EngineerManufacturingMechanical Automotive EngineeringMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNatureNew TSA 21 - Toyota Service Advisor Training ProgramOperationsOracleOrganizerPlannerProductionReadingRepairRidding MotorcycleSAPService Advisor - LEXUS Main WorkshopService Advisor Block (I)Service Advisor Audi Center CairoSupportSupportiveTravellingWorkshop EngineerWorkshop Engineer - Main Workshop

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Advanced

: High

:

1-3 years

SAP

SAP

: Advanced

: High

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Automotive

Automotive

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Organizer, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABFyJ08BvopYWI-UO91d3K2aIgEomxDxjQU&trk=nav_responsive_tab_profile

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