Basic Info

Mohamed ahmed

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support agent at Etisal out-source---account Etisalat (Adsl)

Experience Details

Technical support agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal out-source---account Etisalat (Adsl)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jan 2016 to Sep 2017 (1 year 8 months)
Help Desk free lancer at My Home

Experience Details

Help Desk free lancer

IT/Software Development

Entry Level

N/A


Company Details

My Home

Cairo, Egypt

N/A

Information Technology Services

N/A

May 2012 to May 2016 (4 years)
Enterprise Technician for at Horse out-source TE-data

Experience Details

Enterprise Technician for

Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Horse out-source TE-data

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

May 2014 to May 2015 (1 year)

Achievements


solve the problems of Customers without need Home visit like No-connection ,no browsing , packet loss and slow speed.



Repair or Solve the problems of computer like setup windows ,trouble-shoot slow of computer and bad sector at Hard disk
Repair or solve the problems of network .


At this job i applied the CCNA course in real as hardware ( connect router and know the descriptions of router in real and switch) --software ( do configuration for router ).
and confirm the service of cst is work in the end .


Education

Bachelor's Degree in french department

Education Details

Bachelor's Degree

french department

Menoufiya University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menoufiya University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el-shahid el-shorbagy

Egypt

2006

A / Excellent / 85 -100%

N/A

el-shahid el-shorbagy
2006

Certifications

CCNA
Jul 2016

Certificate details

CCNA

Jul 2016

N/A

N/A

N/A

Certificate Verification No, 425824168957JODM

Training and Courses

Training/Course Details

A+ &N+

Oct 2016

Mesmak training

N/A

Training/Course Details

• MCSA 2012 (70-410) (Windows server 2012).

May 2017

self-study

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

A+ &N+ArabicCCNAComputer MaintenanceConsumer ServicesCustomer ServiceEnglishEnterprise Technician ForFrench DepartmentHandles StressHelp DeskHelp Desk Free LancerITInformation Technology ServicesInstallationInternet SearchMaintenanceNetworksOrganizerProblem SolverRepairSoftware DevelopmentSupportSupportiveTeam PlayerTechnical SupportTechnical Support Agent MCSA 2012 (70-410) (Windows Server 2012).

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Computer Maintenance

Computer Maintenance

: Intermediate

: Extreme - I love it!

:

3-5 years

Internet Search

Internet Search

: Intermediate

: High

:

3-5 years

Networks

Networks

: Beginner

: High

:

1-3 years

Fields of Expertise

Help Desk

Help Desk

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Key Skills

Organizer, Problem Solver, Handles Stress, Team Player, Supportive

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