Basic Info

Mohamed mahmoud

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support representative at Raya conatct center

Experience Details

Technical support representative

Customer Service/Support

Entry Level

Full day scholarship from NTI (national telecommunications institute) Nasr city branch
Enterprise Networking and Technical Support “CCNA Track”
• Program will qualify graduates to be certified with "(CCNA) Cisco Certified Network Associate routing and switching".
• English and soft skills training
• Graduation project (MPLS based enhance F/T)


Company Details

Raya conatct center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacc.com

Nov 2015 to Oct 2016 (11 months)
Technical support representative at Raya contact center

Experience Details

Technical support representative

Customer Service/Support

Entry Level

.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
.Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
.Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
.Research required information using available resources;
.Follow standard processes and procedures;
.Identify and escalate priority issues per Client specifications;
.Redirect problems to appropriate resource;
.Accurately process and record call transactions using a computer and designated tracking software;
.Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
.Organize ideas and communicate oral messages appropriate to listeners and situations;
.Follow up and make scheduled call backs to customers where necessary;
.Stay current with system information, changes and updates.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacorp.com

Jun 2014 to May 2015 (11 months)

Achievements


skill of customer handling, skill of working under pressure, skill of develop,high communication skill,

Education

Bachelor's Degree in electronics and electrical communications engineering

Education Details

Bachelor's Degree

electronics and electrical communications engineering

Faculty of Electronic Engineering, Menoufia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Electronic Engineering, Menoufia University
2001 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elshahid hosni abady

Egypt

2001

A / Excellent / 85 -100%

N/A

elshahid hosni abady
2001

Training and Courses

CCNA at computek
Jul 2014

Training/Course Details

CCNA

Jul 2014

computek

certificate of attendance

Training/Course Details

mobile package (GSM,UMTS,LTE.Drive test and optimization)

Aug 2013

brilliance technology cairo

certificate of attendance

Training/Course Details

CCNA,MCSA,MCSE

Aug 2015

ITIDA (computek cairo)

Full day scholarship from ITIDA (Computek Cairo) • Course 200-120: CCNA (Cisco Certified Network Associate). • Course MCSA (Microsoft Certified Solutions Associate) Windows Server 2012. • Course MCSE (Microsoft Certified Solutions Expert) server infrastructure. • Microsoft certificates of achievement.

Training/Course Details

CCNA, soft skills,Graduation project

Feb 2017

NTI (national telecommunications institute)

Full day scholarship from NTI (national telecommunications institute) Nasr city branch Enterprise Networking and Technical Support “CCNA Track” • Program will qualify graduates to be certified with "(CCNA) Cisco Certified Network Associate routing and switching". • English and soft skills training • Graduation project (MPLS based enhance F/T)

Training/Course Details

ICDL

Dec 2016

KIT Nasr ity

Microsoft office: (word-excel-power point-access-outlook-IT-windows 7)

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutoCADCCNACCNA, Soft Skills,Graduation ProjectCCNA,MCSA,MCSEComputer And InternetConsumer ServicesCreativeCustomer ServiceElectronics And Electrical Communications EngineeringEnglishGSMICDLLeaderMCSEMatlabMcsaMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMobile Package (GSM,UMTS,LTE.Drive Test And Optimization)OrganizerProblem SolverReadingSocialSupportSwimmingTechnical Support RepresentativeWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD

AutoCAD

: Advanced

: Extreme - I love it!

:

1-3 years

Matlab

Matlab

: Advanced

: Extreme - I love it!

:

Less than 1 year

GSM

GSM

: Advanced

: Extreme - I love it!

:

1-3 years

mcsa

mcsa

: Advanced

: Extreme - I love it!

:

Less than 1 year

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Creative, Organizer, Problem Solver, Social

Online Presence

https://eg.linkedin.com/pub/eng-mohamed-abdelhamid/74/557/2b3https://www.facebook.com/comm.eng.mohamed084nonenonenonenone

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