Basic Info

Mohamed mahmoud

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Network infrastructure (intern) at ITIDA communications ministry,by computek cairo

Experience Details

Network infrastructure (intern)

Engineering - Telecom/Technology

Entry Level

Training courses in network infrastructure including CCNA (cisco certified network associate) and MCSA (microsoft certified solutions associate,windows server 2012) and MCSE(microsoft certified solutions expert, server infrastructure)


Company Details

ITIDA communications ministry,by computek cairo

Cairo, Egypt

501-1000 employees

Engineering Services

www.computekeg.com

Jun 2015 to Aug 2015 (2 months)
Technical support representative at Raya contact center

Experience Details

Technical support representative

Customer Service/Support

Entry Level

.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
.Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
.Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
.Research required information using available resources;
.Follow standard processes and procedures;
.Identify and escalate priority issues per Client specifications;
.Redirect problems to appropriate resource;
.Accurately process and record call transactions using a computer and designated tracking software;
.Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
.Organize ideas and communicate oral messages appropriate to listeners and situations;
.Follow up and make scheduled call backs to customers where necessary;
.Stay current with system information, changes and updates.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacorp.com

Jun 2014 to May 2015 (11 months)

Achievements


skill of customer handling, skill of working under pressure, skill of develop,high communication skill,

Education

Bachelor's Degree in electronics and electrical communications engineering

Education Details

Bachelor's Degree

electronics and electrical communications engineering

Faculty of Electronic Engineering, Menoufia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Electronic Engineering, Menoufia University
2001 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elshahid hosni abady

Egypt

2001

A / Excellent / 85 -100%

N/A

elshahid hosni abady
2001

Training and Courses

CCNA at computek
Jul 2014

Training/Course Details

CCNA

Jul 2014

computek

certificate of attendance

Training/Course Details

mobile package (GSM,UMTS,LTE.Drive test and optimization)

Aug 2013

brilliance technology cairo

certificate of attendance

This profile is fresh!
Last update 26 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutoCADCCNAComputer And InternetConsumer ServicesCreativeCustomer ServiceElectronics And Electrical Communications EngineeringEngineering ServicesEnglishGSMLeaderMCSEMatlabMcsaMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMobile Package (GSM,UMTS,LTE.Drive Test And Optimization)Network InfrastructureOrganizerProblem SolverReadingSocialSupportSwimmingTechnical Support RepresentativeWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD

AutoCAD

: Advanced

: Extreme - I love it!

:

1-3 years

Matlab

Matlab

: Advanced

: Extreme - I love it!

:

Less than 1 year

GSM

GSM

: Advanced

: Extreme - I love it!

:

1-3 years

mcsa

mcsa

: Advanced

: Extreme - I love it!

:

Less than 1 year

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Creative, Organizer, Problem Solver, Social

Online Presence

https://eg.linkedin.com/pub/eng-mohamed-abdelhamid/74/557/2b3https://www.facebook.com/comm.eng.mohamed084nonenonenonenone

mohamed is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.