Basic Info

Mohamed ramadan

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Call center agent at Koshary sayed hanafi

Experience Details

Call center agent

Customer Service/Support

Entry Level

receive calls from customers and organize their order to send it to the branches..
. work in avaya system and order taker system


Company Details

Koshary sayed hanafi

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Jun 2017 to present (2 months)
Hotel guide at Odeon tours egypt

Experience Details

Hotel guide

Tourism/Travel

Experienced (Non-Manager)

meet the clients and try to help them and make them satisfied .
after that try to sell them exursions


Company Details

Odeon tours egypt (multinational)

South Sinai, Egypt

More than 1000 employees

Travel and Tourism, Marketing and Advertising

www.odeontours.com

Aug 2009 to Jun 2017 (7 years 10 months)
Customer service agent (intern) at Al mosafer

Experience Details

Customer service agent (intern)

Customer Service/Support

Entry Level

have a training for one month in this company.
the training was about how to serve customers, who want to travel abroad and how to offer to them the hotels which comfortable to them


Company Details

Al mosafer

Cairo, Egypt

51-100 employees

Travel and Tourism

www.al mosafer.com

Jun 2016 to Jul 2016 (1 month)
Exursion guide at Travco egypt

Experience Details

Exursion guide

Tourism/Travel

Entry Level

MAKE EXURSION FOR RUSSIAN GUSTES


Company Details

Travco egypt

South Sinai, Egypt

More than 1000 employees

Travel and Tourism

www.travco.com

Sep 2008 to Jul 2009 (10 months)
Transfer guide at Sharm voyage company

Experience Details

Transfer guide

Tourism/Travel

Entry Level

transfer the clients from the airport to their hotels.
in other hand make excursion for them opun request


Company Details

Sharm voyage company

South Sinai, Egypt

11-50 employees

Travel and Tourism

N/A

Jun 2008 to Aug 2008 (2 months)

Achievements


i make with my friend the first target in sharm el sheikh branch in august 2015.
i worked with a group of guides several times without any problem and making a good seals for the company



i had a thanks letter from my customer in Ukraine in january 2009


Education

russian language in russian language

Education Details

russian language

russian language , english language

Ain Shams University, Egypt

C / Good / 65 - 75%

russian language

N/A

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Naser militarily school

Egypt

2004

A / Excellent / 85 -100%

N/A

Naser militarily school
2004

Training and Courses

Training/Course Details

how to control your attitude with customers

Sep 2012

special trainee from Russia

how to treat with guests to make them satisfied from your services . how to cooperate with your partners to achieve your goals and goals of company

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCall Center AgentCustomer ServiceCustomer Service AgentCustomer ServicesDivingEnglishEnglish LanguageExursion GuideFood And Beverage ProductionFootballHard WorkerHotel GuideHow To Control Your Attitude With CustomersMarketingMarketing And AdvertisingMicrosoft OfficeNegotiatorOdeon Tours EgyptPresenterProblem SolverPublic Relations (PR)RussianRussian LanguageSea LifeSealsSupportSwimmingTeam PlayerTourismTransfer GuideTravelTravel And TourismTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

Public Relations (PR)

Public Relations (PR)

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer services

customer services

: Expert

: High

:

5-7 years

tourism

tourism

: Advanced

: Extreme - I love it!

:

More than 7 years

seals

seals

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Key Skills

Hard worker, Negotiator, Presenter, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-ramadan-b45a28103?trk=nav_responsive_tab_profile_picmohamed.ramdan.735507@facebook.com@MOHAMEDRAMDAN20ramaden0077(Instagram)

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