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Mohamed Yasser

HR Operations & Payroll Specialist at Royal for Industry and Trade

Marg, Cairo, Egypt

Work Experience

  • HR Operations & Payroll Specialist

    Royal for Industry and Trade

    Jun 2024 - Present -1 yr, 2 months

    • Job Details:Managed comprehensive HR operations, including contract preparation, employee file updates, and administrative follow-up. Prepared and reviewed monthly payroll, ensuring accurate calculation of entitlements, deductions, and allowances. Responsible for onboarding new employees and providing them with administrative support. Managed the attendance and leave system. Implemented and enforced internal HR policies and procedures.
  • IT Help Desk

    Tasaheel Microfinance Company

    Jan 2023 - May 2024 -1 yr, 4 months

    • Job Details:Provided first-line technical support to employees on hardware, software, and network issues. Served as the primary point of contact for IT support requests from company employees. Diagnosed and resolved technical issues related to desktops, laptops, printers, and software applications. Logged and tracked support requests in the help desk system. Assisted with the setup and maintenance of IT equipment.
  • Technical Customer Support Agent

    Etisalat

    Feb 2022 - Dec 2022 -10 months

    • Job Details:Provided technical assistance and troubleshooting for Etisalat customers regarding internet, mobile, and other services. Diagnosed and resolved technical issues, ensuring customer satisfaction. Escalated complex issues to higher-level technical teams when necessary.
  • Education

    • Bachelor's Degree in Computers and Information

      Zagazig University (ZU)

      Jan 2020 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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