MS

Mohamed Samir

Technical Operations Manager at Mondiapay

Cairo, Egypt

Work Experience

  • Technical Operations Manager

    Mondiapay

    May 2019 - Present -6 yrs, 1 month

    Egypt

    • Job Details:Manage an 8-member team divided into first-line and second-line support functions. Handle customer requests via ticketing systems, focusing on KPIs like first response time, resolution time, SLA adherence, and downtime detection efficiency. Oversee escalated tickets, design and implement automation tools, and create monitoring systems for platform oversight.

  • VAS Implementation Engineer

    Huawei

    Nov 2017 - Apr 2019 -1 yr, 5 months

    Egypt

    • Job Details:Managed network fault resolution for value-added services (VAS) nodes, ensuring SLA compliance. Monitored and resolved second-line network faults, maintaining operational continuity.

  • System Engineer

    Vois

    Jul 2017 - Oct 2017 -3 months

    Egypt

    • Job Details:Provided application support for HP ALM, ensuring system reliability and user satisfaction.

    • Education

    • Bachelor's Degree in Telecom App Development Track

      Information Technology Institute (ITI)

      Jan 2016 - Jan 2017 - 1 Year

    • Bachelor's Degree

      Alexandria University (ALEXU)

      Jan 2011 - Jan 2016 - 5 yr

    Skills

    • Python
    • Tableau
    • Web Services (SOAP, RESTful)
    • XML/JSON
    • HTML & CSS
    • sql/postgresql
    • NoSQL/MongoDB
    • Big Data Tools (Spark, Hive, Sqoop)
    • excel
    • Strong leadership and adaptability
    View More

    Languages

    • Arabic

      Beginner

    • German

      Beginner

    • English

      Beginner
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