MS
Mohamed Safwat
small business owner at online-based business
AlexandriaWork Experience
online-based business
- Job Details:launched and manage a small business, overseeing online marketing, social media promotion, content creation, and customer engagement.
Customer Support Representative
optimum “intelcia”
Egypt
- Job Details:provided excellent customer support by resolving inquiries and concerns in a timely, professional manner. maintained a high level of client satisfaction through effective communication and problem-solving.
hilton “sutherland”
Egypt
- Job Details:handled hotel reservation calls with professionalism and attention to detail. resolved escalated customer issues and ensured a smooth booking experience.
Education
Bachelor's Degree in logistics and supply chain management
Alamein International UniversityJan 2027
Skills
- Adaptability
- social media management
- web development by html/css
- dashboard and data visualization
- basic knowledge of statistical tools that helps in data analysis and forecasting (e.g., minitab, spss, r language)
- Basic Graphic Design (e.g., Canva)
- Customer Relationship Management (CRM)
- Problem-solving under pressure
- Microsoft Office (Word, Excel, PowerPoint)
- Time management and multitasking
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Languages
English
FluentSpanish
Fluent