Mohamed Mounir

Front Office Administrator

• Job Details:Efficiently lead the front office team and provide trainings and instant guidance. Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work. Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently. Demonstrate a high standard of personal presentation, as well as the team presentation. Provide a clear handover system during shift changes and ensure each shift is reviewed and handovers/briefings are carried out. Control costs without compromising standards. Ensure a safe workplace by identifying potential challenges and taking corrective action. Identify maintenance activity required in order to uphold the required standard and forward these to the general manager. Control the preparation of room occupancy forecast on a daily, weekly, and monthly basis. Achieve maximum guest satisfaction. Follow up the front office occupancy guests. Follow up the maintenance of rooms. Follow up the delegates and leaders of the groups. Organizing conferences and special events. Provide customers with service information. Deal with queries from the public and customers. Ensure knowledge of staff movements in and out of the hotel.

Assistant Front Office Manager

Assistant Front Office Manager