mohamed mohsen

Office IT Sr. Tech Lead

• Job Details:Managing and leading support team during daily operations and projects timelines. Starting and leading patching and vulnerabilities management team. Administrating Citrix farm and Citrix Netscaler gateway, MS Azure Intune, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operation Manager (SCOM), corporate applications, Jira system, Documentum archiving system, Microsoft SQL clusters, follow-me and printing services, HP digital sending service (DSS), and BMC True Sight Servers Automation (TSSA).

Office IT Specialist

• Job Details:Handling IT operations & mass deployments related to direct user desktop experience with efficient deployment. Fast troubleshooting and proper reporting. Maintain, operate and support 24*7 all desktop systems.

Projects and Problem Managements Engineer

• Job Details:Providing support services to Vodafone Egypt desktop environment, troubleshooting, researching and resolving escalated technical problems and incidents.