Mohamed Mahmoud

Operations Supervisor & Training Specialist

• Job Details:Supervised daily operations, monitored KPIs, and implemented process improvements to enhance efficiency and reduce costs. Reported directly to COO, ensuring compliance with company policies, procedures, and operational standards. Managed budgets, settled monthly branch accounts, and maintained profitability across operations. Designed and delivered annual training programs, manuals, and digital content tailored to career development needs. Assessed training effectiveness, tracked skill adoption, and improved employee performance and retention. Analyzed operational data, maintained inventory, and supported HR development and workforce planning.

Training and Development Specialist

• Job Details:Delivered technical and professional training programs in ICDL, computer networks, programming fundamentals, SPSS, and data analysis. Supervised graduation projects, designed assessments, and evaluated learner performance to ensure academic and training standards. Conducted training needs analysis (TNA) and developed customized learning plans aligned with organizational objectives. Designed, developed, and facilitated training programs using blended learning methods.

Teaching Assistant

• Job Details:Delivered lectures, tutorials, and lab sessions in subjects including computer networks (CCNA, MCSA), programming (C, C++, Python), databases (MS Access, SQL Server), SPSS, operations research, project management, and systems analysis & design. Assisted faculty members in preparing course materials, lesson plans, laboratory content, and learning resources. Supervised and guided students in graduation projects, ensuring academic standards and practical application.