
Mohamed Mahmoud Elgazzar
Cyber Security Intern
Agami, Alexandria, EgyptWork Experience
The Information Technology Institute (ITI)
Jun 2022 - Aug 2022 -2 months
Egypt
- Job Details:Conducted penetration tests on web applications, networks, and systems, identifying security vulnerabilities and weaknesses. Utilized tools such as Burp Suite, Metasploit, and Nessus to perform vulnerability assessments. Successfully identified vulnerabilities in 90% of cases, providing detailed reports with risk ratings and remediation recommendations. Collaborated with internal security teams to develop mitigation strategies for identified issues. Stayed current with emerging threats and attack techniques to continuously improve testing methodologies.
Speed International-Egypt
Jan 2021 - May 2022 -1 yr, 4 months
Egypt
- Job Details:Engaged with team members and clients to enhance relationships, achieving a 90% client satisfaction rate. Analyzed and effectively resolved problems, reducing customer complaints by 30%. Mentored team members in quality customer service techniques.
Customer Support Representative
Tevoli Dome
Jun 2019 - Dec 2020 -1 yr, 6 months
Egypt
- Job Details:Supported customer service professionals with complex issues, ensuring a 95% customer satisfaction rate. Mentored team members in quality customer service techniques, resulting in a 25% increase in customer retention.
Education
Bachelor's Degree in Data Science
Languages
Arabic
FluentEnglish
Advanced