Mohamed Khaled

IT Service Desk

• Job Details:Provide technical support for software, mobile devices, and other technology tools and products. Deliver first- and second-level technical support, effectively managing calls, tickets, and user interactions and remote sessions using BeyondTrust. Respond promptly to IT-related queries from end-users, ensuring high customer satisfaction. Document all end-user interactions accurately in the ServiceNow ticketing system, including incidents and requests. Create, maintain, and utilize knowledge base articles to streamline IT support processes. Conduct IT onboarding training for new team members, facilitating their transition to the organization’s technology systems. Contribute to continuous improvement initiatives, enhancing operational efficiency and support quality.

IT Help Desk

• Job Details:Provide IT support for hardware (desktops, laptops, printers) and software (Windows, Office Suite, and other enterprise applications). Administer user accounts and access permissions using Active Directory. Configure, maintain and monitor CCTV (NVRs, DVRs) using Unview and Dahua systems. Implemented and troubleshot network cables (UTP, fiber) and oversaw firewall management. Managed an IT warehouse and provided 24/7 support during shift operations.

Data Entry Clerk

• Job Details:Conducted market research and web scraping to identify potential suppliers and relevant data. Managed and organized procurement-related data for efficient decision-making. Handled email correspondence with vendors, suppliers, and stakeholders, ensuring timely communication. Made phone calls for supplier negotiations, inquiries, and follow-ups. Performed accurate data entry to maintain procurement records and databases.