Mohamed Kamel

Senior Captain (Head Waiter) at Opia Lounge & Bar

Cairo, Egypt

Opia Lounge & Bar

Egypt

Job Details:Oversaw daily restaurant operations, ensuring high-quality food and beverage service. Assisted management in menu planning, pricing, and operational decisions. Supervised staff to maintain service efficiency and hospitality standards. Managed billing, receipts, and customer payments accurately. Supported restaurant marketing initiatives through digital promotion of dishes. Trained and mentored new staff, improving service speed and customer satisfaction ratings. Monitored inventory and coordinated with suppliers to maintain cost efficiency and stock availability. Collaborated with management to implement upselling strategies, increasing revenue and average customer spend.

Ramses Hilton Hotel

Egypt

Job Details:Delivered exceptional service for up to 80 guests daily in a 5-star environment. Assisted guests with menu selection and recommended wine and beverage pairings. Ensured timely delivery of food and drinks while maintaining service quality. Supervised restaurant cleanliness and assisted managers with closing procedures. Participated in regular training sessions and staff development meetings. Collaborated with kitchen and bar staff to coordinate smooth operations during peak hours. Consistently upsold premium menu items, increasing daily revenue and guest satisfaction. Resolved guest complaints efficiently, ensuring customer satisfaction and repeat business.