Mohamed Houssam F

System Administrator

• Job Details:Responsible for the installation, upgrading, and maintenance of servers and associated systems, ensuring optimal performance and uptime. Performed routine monitoring and maintenance of critical systems, including Active Directory, Group Policy, and Exchange mail. Installed physical hosts in the data center and set up configurations for virtualization platforms such as VMware vSphere and Citrix XenServer. Managed and configured vCenter and XenCenter for efficient virtual infrastructure management, optimizing resource allocation and system reliability. Successfully upgraded 40 virtual machines (VMs) from Windows Server 2012 to Windows Server 2019, enhancing system performance and security. Administer MECM (System Center Configuration Manager) to manage applications and deployments, with ongoing support and management of key applications. Led the update and upgrade of Veeam backup solutions across multiple global sites, ensuring data integrity. Diagnosed and resolved operational issues with Windows desktops, Windows servers, Citrix remote access, and file servers to maintain smooth IT operations. Consistently took the initiative to stay updated on the latest trends in systems administration, networking, and emerging technologies.

IT Operations Specialist

• Job Details:Managed incoming help desk tickets, delegating tasks to appropriate departments to ensure timely resolution. Provided responsive support via email and phone, leveraging remote control software to troubleshoot and resolve user issues efficiently. Identified and implemented innovative solutions to enhance productivity by analyzing recurring and unique issues in the ticketing system. Managed user and group accounts in Active Directory and Exchange mail, including account creation, updates, and password resets. Installed, configured, and maintained laptops, mobile devices, printers, and other hardware for over 1,000 employees, ensuring seamless operations across the organization. Utilized PRTG monitoring tools to oversee server and infrastructure health, promptly escalating issues to appropriate support tiers as needed.

IT Support Specialist

• Job Details:Led troubleshooting efforts for end-user devices, resolving system crashes, performance issues, and data recovery to ensure minimal disruption and optimal user experience. Served as the primary point of contact for employees seeking technical assistance, delivering prompt and effective support. Installed, configured, and repaired computer hardware and software, ensuring smooth operation across the organization. Created and managed user accounts, permissions, and access control, enhancing security and user productivity. Resolved technical issues for end-user devices, including desktops, laptops, desk phones, and printers providing comprehensive support for all equipment. Managed help desk tickets with a focus on timely resolution and excellent customer service, following up with users to confirm issue resolution. Developed, updated, and maintained technical documentation to support the IT team’s knowledge base and streamline troubleshooting processes.