MH
mohamed hossam
Assistant Customer Service Representative
Giza, EgyptWork Experience
Assistant Customer Service Representative
Alorica
Jun 2024 - Jun 2025 -1 yr
Egypt
- Job Details:Handled airline customers via voice, media, chat, and back-office channels. Managed flight bookings, rescheduling, cancellations, and refunds using a coding system. Served VIP clientele through the concierge desk with precision and professionalism. Upskilled and assigned to specialized lines of business, showcasing flexibility and growth.
Xceed
Egypt
- Job Details:Retained customers who had unintentionally enrolled in prime membership. Applied persuasive communication techniques and personalized retention strategies. Delivered customer satisfaction through tailored solutions and empathy-driven engagement.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- outlook
- Good listener and communicator
- Organizational and planning skills
- team-work oriented
- Motivated
- Written and Verbal skills
- Reliability
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Languages
English
BeginnerArabic
Beginner