Mohamed Hisham

Senior Team Leader Logistics

• Job Details:Collaborated with warehouse and customer service teams to resolve delivery problems quickly. Trained, evaluated, and motivated delivery staff to maintain performance. Strong written and verbal communication skills for reporting and coordination. Resolved delivery issues, including delays, damages, and customer complaints. Route planning and arranging routes to drivers.

Hub Supervisor

• Job Details:Managed dispatch planning to ensure timely, accurate last-mile deliveries across key service areas. Supervised last-mile delivery teams, ensuring timely and accurate deliveries. Oversaw hub operations to ensure timely and accurate shipment flow. Worked with support teams to fix delivery issues and ensure customer satisfaction.

Logistics Associate

• Job Details:Effective communication with drivers, customers, and internal teams. Assisted in organizing loading and unloading processes for transport vehicles. Flexibility to handle peak delivery times and high-pressure situations effectively. Experienced with last-mile delivery platforms, mobile apps, and digital tracking systems. Track and manage fleet expenses and optimize resource utilization. Handling customer inquiries and resolving issues related to deliveries. Proficient in using GPS tools to monitor routes, optimize delivery times, and reduce delays.