MH

mohamed hessien

Customer Support Representative at Transcom (Walmart)

Cairo, Egypt

Work Experience

  • Customer Support Representative

    Transcom (Walmart)

    Feb 2025 - Present -3 months

    Egypt

    • Job Details:Manage large amounts of incoming phone calls. Respond to customer questions and concerns. Handle returns, refunds, replacements and complaints; escalate when needed. Assist with website updates to contact, address, or payment info. Document customer interactions and actions taken.

  • Operator

    Airbnb

    Oct 2024 - Jan 2025 -3 months

    Egypt

    • Job Details:Prepare units to ensure they are guest-ready. Follow up with guests during their stay to ensure satisfaction. Supervise housekeeping and conduct cleanliness audits. Gather feedback and support service improvements. Handle maintenance issues and manage apartment bills.

  • Guest Experience Officer

    Madina Hostel

    Jan 2024 - Sep 2024 -8 months

    Egypt

    • Hostel Manager

      Holysheet Hostel

      Apr 2022 - Jan 2024 -1 yr, 9 months

      Egypt

      • Job Details:Greet guests, manage check-ins, and serve as their main point of contact. Monitor and manage the office budget. Oversee housekeeping standards and breakfast service quality. Coordinate guest pick-ups and drop-offs with drivers. Provide information on and promote tour packages to guests.

      • Education

      • Bachelor's Degree in Computer Science

        Thebes Academy

        Jan 2018 - Jan 2022 - 4 yr

      Skills

      • Strategic Thinking
      • Adaptability
      • Empathy
      • Intelligence Analysis
      • Problem-Solving
      • Strong communication
      • Continuous learning

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      • French

        Intermediate
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