mohamed Hassan Hendi
Customer Service & Reporting Specialist at National Gas Company "Natgas"
Damanhour, Beheira, EgyptWork Experience
Customer Service & Reporting Specialist
National Gas Company "Natgas"
Aug 2012 - Present -12 yrs, 10 months
Egypt
- Job Details:Handle customer inquiries and service requests professionally. Prepare periodic reports using Oracle and Excel. Coordinate with departments to ensure service quality.
Data Entry - QS & Operations Department
National Gas Company "Natgas"
Jan 2010 - Jul 2012 -2 yrs, 6 months
Egypt
- Job Details:Managed large volumes of technical and operational data. Maintained accurate records and supported reporting processes.
Customer Care Representative - Contracting System
National Gas Company "Natgas"
Mar 2006 - Dec 2009 -3 yrs, 9 months
Egypt
- Job Details:Supported new contract operations (Phase 3 project). Delivered excellent front-line service to new clients.
National Gas Company "Natgas"
Mar 2005 - Mar 2006 -1 yr
Egypt
- Job Details:Recorded and reviewed client billing data.
Education
Bachelor's Degree in Commerce
Tanta UniversityJan 2000 - Jan 2004 - 4 yr
Skills
- customer service & relationship management
- Advanced Excel (SUMIF, VLOOKUP, Pivot Tables)
- Oracle ERP (Reporting & Querying)
- Report Preparation (Monthly, Periodic)
- Communication & Client Interaction
- Service Quality Monitoring & Problem Solving
- Fast Typing & Microsoft Office
- Basic English (Reading & Writing - Good)
Languages
English
Beginner