Mohamed Hassan Elseddik

Retail Store Supervisor

• Job Details:Spearheaded full store operations, including opening and closing routines, floor supervision, cash control, POS management, and aligning daily performance targets. Formulated action plans that propelled revenue growth by 7% in 2022, 21.8% in 2023, and 17% in 2024. Surpassed 111% of 2022's full-year sales within H1 2025; currently on track to exceed 2024 by 57% and double 2022's total revenue by year-end. Conducted thorough KPI analysis to diagnose growth barriers and implement optimisation strategies, enhancing store productivity and units per transaction (UPT) by 47%. Directed inventory planning and execution for seasonal launches and events, ensuring product availability while adeptly managing overstock and shortage risks. Sustained high brand standards in visual merchandising, ensuring alignment with trends and styling recommendations consistent with corporate visual merchandising guidelines. Recruited, onboarded, trained, and mentored staff to deliver exceptional customer service, fostering an inclusive and high-performance environment. Resolved escalated customer concerns with professionalism, ensuring service recovery in line with company policies and customer satisfaction KPIs.

Sales Executive

• Job Details:Provided personalised product consultations and cultivated strong relationships with VIP clientele to enhance loyalty and encourage repeat visits. Managed a structured customer database to bolster CRM initiatives, organise feedback, and recover missed sales opportunities. Drove in-store and remote engagement initiatives to attract new clients and increase foot traffic. Contributed to sales growth and the achievement of store-level targets through effective upselling and proactive service. Compiled daily sales reports to deliver accurate performance insights to management.