
Mohamed Habib
Operations Support | Selling Partner Support, Associate at Amazon MENA
Cairo, EgyptWork Experience
Operations Support | Selling Partner Support, Associate
Amazon MENA
Aug 2022 - Present -3 yrs
Egypt
- Job Details:Served as the primary contact for selling partners, resolving high volumes of technical, operational, and system-related cases via phone, email, and chat. Delivered real-time guidance on Amazon’s tools, processes, and standards while multitasking across platforms to research policies and provide accurate solutions.
Graphic Designer | Social Media Content Creator
Freelance
Aug 2021 - Aug 2022 -1 yr
- Job Details:Designed and produced visual content tailored to brand identity and campaign objectives for digital platforms. Managed the full content creation process including video editing, motion graphics, and publishing across social media.
Revenue Assurance, Sr. Supervisor
Orange Egypt
Aug 2019 - Aug 2020 -1 yr
Egypt
- Job Details:Directed team operations to align individual strengths with strategic goals, ensuring timely execution and cross-departmental coordination. Analyzed roaming and international traffic margins to validate profitability and detect revenue leakage.
Orange Egypt
Aug 2016 - Aug 2018 -2 yrs
Egypt
- Job Details:Implemented monitoring controls to secure revenue across the full lifecycle, ensuring completeness, accuracy, and platform integrity. Validated product and promotion alignment with commercial goals via UAT and post-launch reviews.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2010
Skills
- Microsoft Excel
- SQL
- google sheets
- CRM Systems
- Bilingual communication (Arabic & English)
- Team Collaboration
- Adaptability
- Customer Support (Phone, Email, Chat)
- Troubleshooting
- Root Cause Analysis
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Languages
Arabic
FluentEnglish
Fluent