Mohamed Gadallah

Patient Administrator

• Job Details:Provides information in response to queries about the hospital's services, and handles and resolves patient complaints. Manages and schedules doctors' appointments via the hospital information system and handles telephone calls and messages; assists callers by providing necessary information about the hospital. Generates timely and accurate bills, receipts and refunds; collects cash, updates patients' accounts, and manages all relevant billing processes. Checks the eligibility of credit customers. Coordinating, liaising and networking between insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements for patients. Performs daily reconciliation of collection summary with cash remittance. Provided assistance with billing during the COVID-19 crisis in Novotel and Retreat Hotel. Assisted with DHA Hasana system in Mediclinic Parkview Hospital. Trained staff in Mediclinic Al Noor Hospital & Mediclinic Arabian Ranches with regards to Trakcare system as a superuser.