ME

Mohamed Ezzeldin

Order Management Supply Chain and Logistics Team Leader at Nalco Water, an Ecolab Company

Dubai, United Arab Emirates

Work Experience

  • Credit Controller

    Nalco Water, an Ecolab Company

    Jul 2023 - Present -1 yr, 11 months

    • Job Details:Manage credit risk for a portfolio of customers with combined credit exposure of over AED 10 million, ensuring financial stability. Implement proactive collection strategies that reduced DSO (days sales outstanding) from 65 to 45 days within 6 months. Successfully resolve long-standing bad debt issues, recovering AED 500,000+ in previously written-off accounts. Develop and maintain strong relationships with key accounts, balancing strict credit policies with customer satisfaction. Collaborate with sales and finance teams to create credit risk assessment procedures that reduced new account defaults. Generate comprehensive aging analysis and collection efficiency reports, providing actionable insights for executive decision-making.
  • Order Management Supply Chain and Logistics Team Leader

    Nalco Water, an Ecolab Company

    Apr 2022 - Present -3 yrs, 2 months

    • Job Details:Lead and optimize end-to-end supply chain operations for institutional, FNB & QSR divisions, ensuring on-time delivery performance and high inventory accuracy. Manage and mentor a team of supply chain professionals, implementing performance metrics that improved team productivity. Develop and implement strategic inventory allocation processes for critical stock, reducing stockouts while maintaining optimal inventory levels. Establish comprehensive customer return tracking system, decreasing processing time and improving customer satisfaction scores. Design and implement streamlined requisitioning processes, reducing order processing time and minimizing errors. Collaborate with production departments to optimize delivery schedules, resulting in reduction in lead times. Restructure inventory management procedures, improving stock visibility and reducing carrying costs.
  • Logistics Specialist

    Etisalat UAE

    Feb 2020 - Mar 2022 -2 yrs, 1 month

    • Job Details:Managed inventory worth AED 5+ million, implementing cycle counting procedures that improved accuracy. Coordinated with suppliers to optimize procurement processes, reducing lead times and cutting supply costs. Redesigned warehouse layout and labeling system, increasing picking efficiency and reducing fulfillment errors. Analyzed shipping and delivery data to identify and eliminate process bottlenecks, improving overall logistics efficiency. Implemented new logistics IT systems that automated manual processes, saving labor hours weekly. Led cross-functional process improvement initiatives that enhanced compliance and reduced operational risks.
  • Customer Service Assistant Manager

    Etisalat UAE

    Jun 2016 - Jan 2020 -3 yrs, 7 months

    • Job Details:Exceeded personal and team sales targets consistently through strategic account management and upselling techniques. Managed a territory of accounts, prioritizing high-value opportunities that increased revenue. Resolved complex customer complaints with high satisfaction rate, implementing solutions within established time frames. Developed customized, cost-effective solutions for key accounts, resulting in high client retention rate. Created and maintained comprehensive customer interaction database, improving follow-up efficiency.
  • Education

    • Bachelor's Degree in Physics & Biophysics

      Alexandria University (ALEXU)

      Jan 2012   13 yr 5 Months

    Skills

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