Mohamed Elhefnawy

Manager, Quality & CI Program at Toronto Transit Commission (TTC)

Madinaty, Cairo, Egypt

Toronto Transit Commission (TTC)

Oct 2023 - Present -1 yr, 8 months

Canada

Job Details:Developed and implemented a full quality management system and contractual compliance framework across the department. Integrated ISO 9001-based quality standards and supported strategic decision-making at leadership levels.

City of Hamilton

Aug 2022 - Sep 2023 -1 yr, 1 month

Canada

Job Details:Spearheaded city-wide CI and QMS initiatives across infrastructure, engineering, and public service units. Deployed six sigma and lean methodologies to streamline processes, mitigate risk, and increase transparency.

Keolis Canada

Jul 2020 - Aug 2022 -2 yrs, 1 month

Canada

Job Details:Built and led the ISO 9001:2015 certification program with zero non-conformities. Rolled out total productive maintenance and lean frameworks consistent with Keolis international standards. Executed performance projects using Power BI, Minitab, and six sigma for service optimization.

Co-RO International (Suntop)

Nov 2015 - Jul 2020 -4 yrs, 8 months

Job Details:Implemented balanced scorecards and KPI systems to monitor business performance. Delivered a cost-saving DMAIC six sigma project for production efficiency. Designed and implemented an SPC-based data system using Minitab for continuous quality monitoring.

Technical Diploma in Project Management
George Brown College
Jan 2025
Master's Degree in Management Innovation and Entrepreneurship
Queen’s University
Jan 2024
Technical Diploma in Health and Safety
Toronto Metropolitan University
Jan 2024
Master's Degree in Quality Management
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2015