Mohamed Elgamal

IT Specialist at Etisal International

Egypt

Etisal International

Aug 2022 - Present -2 yrs, 6 months

Egypt

Job Details:- Support over 1,000 users both working from home and on-site and supporting nearly 30 projects. - Resolved Outlook and Microsoft Office issues through remote troubleshooting and user guidance. - Worked on the ticketing system (ManageEngine ServiceDesk Plus) to manage customer inquiries and incidents. - Troubleshot system issues including performance slowdowns, IP acquisition, user accounts. - Deployed Windows operating systems and managed Active Directory users. - Escalated complex issues to higher-level support when necessary like (NOC, VoIP, developer data) teams.

Orascom l El-Mehalla Dyeing and Weaving Factories

Jan 2021 - Jun 2022 -1 yr, 5 months

Egypt

Job Details:- Install, monitor, and troubleshoot computer hardware and software systems. - Configuring the organization's network infrastructure and ensuring the network operates securely. - Troubleshooting and resolving issues with the network by collaborating with other members of the IT team, management system security, and data backups. - Setting up and managing Active Directory, file servers, and multi-domain environments. - I specialize in managing and configuring enterprise IT infrastructure, including servers, storage, and virtualization.