mohamed barakat

Head of Operation Audit

• Job Details:Formulate and implement departmental strategies in line with company goals while leading, mentoring, and developing the operations team to achieve these objectives. Evaluate current operational processes, refine them to enhance efficiency, reduce costs, and drive a customer-centric approach that maximizes satisfaction and service quality. Serve as the primary bridge between operations and other departments, ensuring seamless communication, collaboration, and alignment in executing projects ranging from administrative to residential ventures. Oversee internal commission structures and cultivate strategic relationships with broker companies to optimize partnership opportunities and revenue streams. Oversee resource allocation, including manpower and technology, to achieve operational goals. Monitor quality standards, implement controls, and ensure consistent excellence in deliverables. Identify operational risks and devise mitigation strategies while managing external relationships, notably with vendors to ensure the smooth execution of tasks and projects. Track, analyze, and report departmental performance against set targets, updating stakeholders on progress, challenges, and successes and ensuring the department operates within its budget.

Customer Accounts Department Manager

• Job Details:Manage booking protocols, contracts, and comprehensive sales reports, overseeing a team of over 40 sales representatives and ensuring effective communication between financial and operations departments.

Senior Operation Specialist

• Job Details:Organize and monitor work between all departments. Manage day-to-day operations. Track and report on operational performance. Responsible for the issuing of monthly invoices. Prepare weekly and monthly reports on account status monitor and analyze customer usage. Deal with bank accounts, cheques, deposits, and online banking as part of the operation flow. Optimize operational processes and procedures for maximum efficiency while maintaining quality standards. Maintain a good relationship with current customers. Responsible for determining the fulfillment of the conditions for disbursing all types of internal commissions (company sales representatives and team leaders, sales managers, commercial and operations sector) and external (broker companies). Handle commission distribution including broker companies' commissions.