MA

Mohamed AlHarthy

Senior Customer Care Representative at Vodafone Egypt

Nasr City, Egypt

Work Experience

  • Senior Customer Care Representative

    Vodafone Egypt

    Aug 2020 - Present -3 yrs, 5 months

    Egypt

    • Job Details:Responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and providing expert guidance to customers. This role requires strong communication skills, problem-solving abilities, and leadership qualities to mentor junior team members and improve service standards.

  • Channel Operations Specialist

    Vodafone Egypt

    Jul 2019 - Aug 2020 -1 yr, 1 month

    Egypt

    • Job Details:Managing the ADSL installation cycle starting from validating the request, creating customer billing, installing the service from central side and from customer side. Second and third line support for the ADSL technical issues.

  • Client Service Representative

    Vodafone Egypt

    Aug 2015 - Jul 2019 -3 yrs, 11 months

    Egypt

    • Job Details:Responsible for investigating claims and analyzing supporting documents to resolve complaints.

  • Vendor Team Leader

    Vodafone Egypt

    Jul 2012 - Jan 2015 -2 yrs, 6 months

    Egypt

    • Job Details:Set clear team goals and KPIs, create a health and motivating work environment, delegate tasks and set project deadlines, communicate with the team about their performance.

    • Education

    • Bachelor's Degree in education

      Tanta University

      Jan 2010 

    • Bachelor's Degree in Physical Education

      Tanta University

      Jan 2005 - Jan 2009 - 4 yr

    Skills

    • Customer Service
    • Problem Solving
    • Sales
    • Teamwork
    • Adaptability
    • Resourcefulness
    • Communication
    • Leadership

    Languages

    • English

      Intermediate
    Share this Profile