Mohamed Ahmed

Work Force Officer

• Job Details:Make weekly scheduling & staffing queues utilization & insights, create weekly & monthly queue schedule, make changes to schedule according to the situation, make daily, weekly & monthly performance report for agents, make MTD reports, handle planned and unplanned situations, monitor floor & ensure we reach SLA, make analysis for any interval we did not reach success rate in it, approve or reject any SMS sent to customers & classify them into batches, send daily reports from the CRM to 25 different departments.

Call Center Agent

• Job Details:Handling different customers requests and assign the request to the concerned department, following up the open cases for my team and resigned colleagues, handling system issues by sending mails to the concerned departments and follow up the issue.

Junior Accountant Receivable

• Job Details:Reconciliation between two systems (MTM & SAP), take all the proper financial action needed to solve the new system back locked data, tracking more than 4000 checks and its status, preparing reports for all the checks status daily, reversing the repeated and wrong entries, calculating the penalties and the discounts, attending launching new projects to make and organize a new way for tracking the new checks and contracts, supported the cash area.