MA

Mohamed Abd Elhakeem

senior training specialist at amazon

Egypt

Work Experience

  • customer service team manager

    amazon

    Sep 2023 - Jul 2025 -1 yr, 10 months

    Egypt

    • Job Details:supervised a customer service team. conducted coaching, kpi reviews, and performance development. fostered a customer-obsessed, metrics-driven culture.

  • customer service associate - social media team

    amazon

    Jun 2020 - Jan 2022 -1 yr, 7 months

    Egypt

    • Job Details:delivered timely support via social media platforms. maintained high customer satisfaction and issue resolution rates.

  • customer service associate - phone team

    amazon

    Apr 2019 - Sep 2019 -5 months

    Egypt

    • Job Details:provided live phone support for amazon customers. built trust and resolved issues in real-time.

  • senior training specialist

    amazon

    Egypt

    • Job Details:led onboarding and upskilling programs for new and existing staff. designed impactful training workshops tied to business kpis. partnered with leadership to optimize learning experiences.

    • Education

    • Bachelor's Degree in commerce - english section

      Sohag University

      Jan 2017 

    Skills

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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