Mohamed Ahmed Abdallah

IT Help Desk

• Job Details:Installing and configuring operating systems and extension software. Managing domain controller (DC) and Active Directory (AD). Managing Arctera Veritas and Veeam backup and replication. Managing backup server and ensuring that our backup strategies work efficiently. Troubleshooting users' issues (operating system, software, hardware, printers, extension). Monitoring Fortinet 101F firewall. Configuring printers, installing drivers, troubleshooting printer errors. Managing Grandstream VoIP service. Managing Fortinet switches and AP. Following up with ISP 'WE, Orange' for internet status and generating reports. Microsoft 365 troubleshooting and Azure AD. Managing and editing GPO. Implementing and managing Nutanix HCI AHV and AOS. Managing Dell server power management and XC. Daily check of servers' health and ensuring they are working efficiently.

IT Support Specialist

• Job Details:Hardware maintenance and diagnostic. Installing and configuring operating systems and extension software. Troubleshooting Windows issues and hardware issues. Troubleshooting Office 365 issues, Outlook, Teams, OneDrive, etc. Managing Active Directory. Managing Kaspersky server. Installing and configuring Windows Server 2022 (PI server). Managing and monitoring PRTG network monitoring tool. Installing and managing WSUS. Installing and managing WDS. Installing and managing print server & troubleshooting Xerox and HP print devices. Managing automated patching and scripting and Screen-connect remote solution from ConnectWise. Working on ticketing systems such as Fresh Service. Managing Cisco Meraki.