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MOhamed Ismail Elsheikh

IT ServiceDesk at Telecom Egypt (sprint Egypt)

Faisal, Giza, Egypt

Work Experience

  • IT ServiceDeskFull Time

    Telecom Egypt (sprint Egypt)

    Jul 2022 - Present -3 yrs

    Egypt , Giza

    • IT SpecialistFull Time

      Good Wood

      Jan 2019 - Jun 2022 -3 yrs, 5 months

      Egypt , Monufya

      • Job Details:1- Manage Active Directory. 2-Installing & Troubleshooting network UTP Points. 3- Installing & Configuring Network Devices. 4- Attendance Systems. 5- Installing &configuring Win 7, Win 8.1 and Win 10 for Desktops and Laptops. 6- Configuring ip&cctv camera. 7- Follow-up Backup Operation. 8- Computers management and Preventive maintenance. 9- Installing computer peripherals for users. 10- Respond to telephone calls, emails and personnel requests for assistance. 11- Installing Company Systems. 12- Photocopiers, Printers and scanners management. 13- Solve Problems That occur with end users. 14- Manage Microtic Router As a firewall

    • help deskInternship

      Sharabati-denim

      Aug 2017 - Oct 2017 -2 months

        • Education

        • BA in computer science

          Helwan University

          Jan 2017 

        • High School - Thanaweya Amma

          elkhatatba secondary school

          Jan 2012 

        Achievements

        Win a prize from playing football

        Skills

        • Computer Maintenance
        • Information Technology (IT)
        • Mcsa 70-410
        • Software Installation
        • ccna 200-125
        • Microsoft Office

        Languages

        • Arabic

          Fluent

        • English

          Intermediate

        Training & Certifications

        • mcsa 70-410

          Self Study·2018
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