Basic Info

Mohamad Mohamad

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Planner at Teleperformance

Experience Details

Senior Planner

Business Development

Experienced (Non-Manager)

- Specialized in Scheduling and Forecasting
Maintain and analyze historical trend data within Forecasting and Scheduling software and manual sheets.
- Prepare forecasts for contact volumes, handle times, and staffing projections on an annual, monthly, weekly, daily, and intra-day basis.
- Upkeep long term capacity planning models, track and trend KPI’s such as service level, AHT, Occupancy, shrinkage, etc. and make recommendations for future looking modeling assumptions.
- Responsible for Hiring Plans, weekly schedules, analyzing Account performance and monthly Occupancy, SL and Shrinkage.-Participated in The Launching New Line of business serving UK Region in the same project and was the responsible for the WFM Tasks.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Jan 2016 to present (11 months)
Workforce Planning Analyst at Teleperformance

Experience Details

Workforce Planning Analyst

Customer Service/Support, Administration

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Dec 2014 to Jan 2016 (1 year 1 month)
Offshore account advisor at Teleperformance

Experience Details

Offshore account advisor

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Mar 2014 to Dec 2014 (9 months)
Front office receptionist at Ibertol Jazz Aquamarine

Experience Details

Front office receptionist

Tourism/Travel

Entry Level

N/A


Company Details

Ibertol Jazz Aquamarine (multinational)

Hurghada, Egypt

101-500 employees

Travel and Tourism

N/A

Jun 2013 to Sep 2013 (3 months)

Achievements


Launched Huawei CEMEA customer service and techincal support center in Teleperformance Egypt.


Launched Westerunion UK line of business in Teleperformance Egypt.


Employee of the month for 5 month out of total 9 month I've been working on the position.


Education

Bachelor's Degree in Faculty of Languages

Education Details

Bachelor's Degree

Faculty of Languages

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2013

Training and Courses

Training/Course Details

French Language

May 2012

MODLI

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalBusinessCall CentersCommunicatorCustomer ServiceEnglishFaculty Of LanguagesFrench LanguageFront Office ReceptionistHard WorkerIbertol Jazz AquamarineLeaderMicrosoft ExcelMicrosoft OutlookMicrosoft WindowsMicrosoft WordNICE IEX WFMOffshore Account AdvisorOffshoringOutsourcingPlannerPower PointRussianSenior PlannerSupportTeleopti WFMTeleperformanceTourismTravelTravel And TourismWorkforce Planning Analyst

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Fluent

Russian

Russian

: Intermediate

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

NICE IEX WFM

NICE IEX WFM

: Expert

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Teleopti WFM

Teleopti WFM

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Power Point

Power Point

: Intermediate

: High

:

1-3 years

Fields of Expertise

Call Centers

Call Centers

: Expert

: Medium

:

1-3 years

Tourism

Tourism

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Communicator, Hard worker

Online Presence

https://eg.linkedin.com/in/mohamad-salah-709722b4https://www.facebook.com/mohamadsalaah

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