Basic Info

Mohab abdou

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Change and Release Manager at Orange Business Services

Experience Details

Change and Release Manager

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

Role 1: Change and Release Manager
Ø Creating technical documents for different teams to assist in the purchasing process of different hardware to fulfill the business requirements of the customer and meet sales/changes target.
Ø Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
Ø Coordinating with both the design and sales team to implement and modify the customer’s network architecture.
Ø Preparing and Implementing Basic Configuration for any new Cisco chassis for services like: Metro-Ethernet, Frame-Relay, ATM and Direct Access.
Ø Leading conference calls and coordinating these changes with the customer, Field Engineer and Final Configuration Team.
Ø Troubleshooting Cisco routers on Orange network.
Ø Full responsibility for getting the router operational for new chassis.
Ø Delivering satisfactory 24/7 communication/service to our clients.
Ø Received personal “Thank You” emails from internal teams within Orange Business Services
Role 2: VPI DSL
Ø Configuring DSL Cisco Routers for customer sites, which includes Layer 2, Layer 3 L2TP and SIA changes.
Ø Full responsibility for getting the router operational for new chassis.
Ø Troubleshooting DSL Cisco routers on Orange network.
Ø Giving Mentorship for DSL Configuration for SIA changes for team members.
Ø Received “Thank You” Card for providing mentorship to my team members.
Role 3: Change Management Specialist:
Ø Handling Major customers urgent and immediate requests for: KPMG, AkzoNobel, Amcor, Kuehne Nagel, Heineken and DSM
Ø Point of contacts for queries and escalations concerning change management
Ø Interacting with major tooling systems for each customer inquiries and requests (ex: Remedy and Service-Now)
Ø Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
Ø Acting as Deputy Manger managing 20+ team members and handling escalations for over 9 global customers
Ø End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD).
Ø Managed to put a smile on our customer for our 24/7 support.
Ø Expertly handling escalations and taking immediate action to accelerate the resolution to any complain.
Ø Attending weekly CAB calls with customers
Ø Implementing new improvement plans
Ø Liaison with CSM’s, Network Engineers, Security Engineers, CSD’s across Orange network.
Ø Received personal “Thank You” emails from customers for providing exceptional support.


Company Details

Orange Business Services

Cairo, Egypt

More than 1000 employees

Engineering Services

http://www.orange.com/en/home

Nov 2014 to present (2 years 8 months)
Digital Designer at VLSI Reactor

Experience Details

Digital Designer

Engineering - Mechanical/Electrical

Entry Level

 Digital Designer
 Projects:
 Doppler Radar System
 Stopwatch: implemented on Spartan 6 FPGA
 Clock (FSM): implemented on Spartan 6 FPGA
 FIR Filter


Company Details

VLSI Reactor (multinational)

Cairo, Egypt

N/A

Engineering Services, Electronics and Semiconductors

N/A

Dec 2012 to Dec 2013 (1 year)
Analyst Implementation and Tools Support at Orange Business Services

Experience Details

Analyst Implementation and Tools Support

Engineering - Mechanical/Electrical

Entry Level

 Provide professional tool support for all complaints received from users.
 Troubleshooting and tracking ordering procedures


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Engineering Services, Consumer Services

http://www.orange-business.com/en

Oct 2011 to Nov 2012 (1 year 1 month)
Quality of Service Assurance at Vodafone Egypt

Experience Details

Quality of Service Assurance

Engineering - Mechanical/Electrical

Entry Level

 Provide professional technical support and troubleshooting for all issues received by customers.
 Troubleshoot and handle all complex incidents within the time frame agreed with the business. Tools used:
 Ericsson and Huawei sites KPIs (Key Performance Indicator).
 RBSs status and alarms through the OSS.
 Analyzing log files.
 CCSM


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Engineering Services

http://www.vodafone.com.eg/vodafoneportalWeb/en/aboutusMain_Page

May 2011 to Oct 2011 (5 months)

Achievements

See Achievements

 Academic Achievements:  Started with 2.8 GPA and graduated with 3.2 GPA.  Sports Achievements:  1 Gold, 2 Silver and 3 Bronze medals in the National Swimming Championships, Egypt.  8th place in 10 kilometers National Open Water Long distance Swimming Championships, Egypt.  2nd place in Smart Gym Tournament, Egypt.

Education

BSc in Electronics and Communication Engineering

Education Details

BSc

Electronics and Communication Engineering

Arab Academy for science and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for science and technology
2005 - 2010
High School - American diploma

High School Details

American diploma

Futures American School

Egypt

2005

A / Excellent / 85 -100%

N/A

Futures American School
2005

Certifications

CCNA
Mar 2011

Certificate details

CCNA

Mar 2011

N/A

N/A

N/A

N/A

ITIL
Jun 2014

Certificate details

ITIL

Jun 2014

N/A

N/A

N/A

N/A

Training and Courses

project management professional at AUC
Jan 2016

Training/Course Details

project management professional

Jan 2016

AUC

PMP

VHDL at Cairo Universtiy
Feb 2013

Training/Course Details

VHDL

Feb 2013

Cairo Universtiy

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Analyst Implementation And Tools SupportArabicCCNAChange And Release ManagerCommunication And ElectronicsConsumer ServicesDigital DesignerElectronics And Communication EngineeringElectronics And SemiconductorsEngineering ServicesEnglishHard WorkerITILLeaderLearningLinuxManagementModelsimNew ExperienceOrange Business ServicesPlannerProblem SolverProject Management ProfessionalQuality Of Service AssuranceSuccessTeam PlayerTechnologyTelecommunicationVHDLVLSI ReactorVodafone EgyptWordpressXilinx

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Modelsim

Modelsim

: Advanced

: High

:

Less than 1 year

Xilinx

Xilinx

: Advanced

: High

:

Less than 1 year

Linux

Linux

: Intermediate

: Medium

:

1-3 years

wordpress

wordpress

: Intermediate

: High

:

1-3 years

Fields of Expertise

telecommunication

telecommunication

: Expert

: High

:

3-5 years

management

management

: Advanced

: Extreme - I love it!

:

1-3 years

communication and electronics

communication and electronics

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Problem Solver, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=137714792&trk=nav_responsive_tab_profilehttp://www.your-workout.com/

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