Basic Info

Mohamed Farag

8 years

Gharbia, Egypt

Bachelor's Degree

Experienced

Work Experience

Supervisor at City services consultancy

Experience Details

Supervisor

Customer Service/Support

Experienced (Non-Manager)

Call center supervisor of UAE's GENERAL PENSION AND SOCIAL SECURITY AUTHORITY


Company Details

City services consultancy

Dubai, United Arab Emirates

More than 1000 employees

Consumer Services

City services consultancy.ae

Jan 2014 to present (3 years 9 months)
Customer service officer at Sheikh khalifah medical city

Experience Details

Customer service officer

Customer Service/Support

Experienced (Non-Manager)

I was customer service officer in SKMC for 4 years offering the help for the visitors and patients of the hospital.


Company Details

Sheikh khalifah medical city (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Healthcare and Medical Services

skmc.ae

Nov 2009 to Dec 2013 (4 years 1 month)
Translator at Al Hamad for importing and exporting

Experience Details

Translator

Administration

Entry Level

N/A


Company Details

Al Hamad for importing and exporting

Egypt

N/A

Translation and Localization

N/A

Jul 2007 to Sep 2009 (2 years 2 months)

Achievements


I have the excellence certificate in customer service of United Arab Emirates. Also the management experience of government call center in Abu Dhabi, UAE.

Education

Bachelor's Degree in Translation

Education Details

Bachelor's Degree

Translation

Al Azhar University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al Azhar University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AL Azhar institute

Egypt

2003

A / Excellent / 85 -100%

N/A

AL Azhar institute
2003

Certifications

Certificate details

customer service excellency

Aug 2013

N/A

N/A

N/A

Sheikh Khalifa Medical

N/A

Training and Courses

Training/Course Details

hospitality

Oct 2012

SKMC UAE

N/A

Training/Course Details

quality assurance

Apr 2014

CSC Dubai

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCall CenterConsumer ServicesCustomer CareCustomer ServiceCustomer Service ExcellencyCustomer Service OfficerCustomer-orientedEnglishHard WorkerHealthcare And Medical ServicesHospitalityKFCLeaderMicrosoft WindowsMoviesQuality AssuranceSheikh Khalifah Medical CitySupervisorSupportSupportiveTeam PlayerTechnologyTranslationTranslation And LocalizationTranslator

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Intermediate

: High

:

More than 7 years

Fields of Expertise

hospitality

hospitality

: Advanced

: High

:

5-7 years

call center

call center

: Intermediate

: High

:

3-5 years

customer care

customer care

: Intermediate

: High

:

5-7 years

translation

translation

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Hard worker, Customer-oriented, Team Player, Supportive

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