Basic Info

Mohamed Magdy

8 years

Giza, Egypt

Master's Degree

Experienced

Work Experience

Business Development Manager at Dott

Experience Details

Business Development Manager

Business Development, Marketing/PR/Advertising , Strategy/Consulting

Manager

• Prepare, develop and execute a business development plan for the agency to achieve set growth targets.
• Developing a targeted long-term new business strategy to evolve agency market position and also encompass regional and international agencies/media owners and foster growth in these key areas for the future.
• Manage the BD team and synergize team efforts to excellence the outcome and productivity of the team.
• Build a strong and effective sales force team and provide training for the new hired candidates.
• Participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.
• Maximise networking opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts.
• Contribute to the overall development of the agency, in terms of positioning in the market.


Company Details

Dott

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Feb 2016 to present (1 year 11 months)
Learning & Development Senior Specialist at MetLife Alico

Experience Details

Learning & Development Senior Specialist

Operations/Management, Marketing/PR/Advertising , Sales/Retail

Manager

• Develops sales presentations and provides reports based on information collected such as marketing trends, competition, new products, and pricing.
• Carry out market research through industry contacts, publications, trade events, news to identify ideas for growth.
• Lead the negotiation to close the deal and draw in resources from within the company to make it happen.
• Maintain the development of the insurance products and its associated financial plans.
• Provide technical training to ensure full awareness of all the programs and services provided by the organization in addition to maintain professional sales experience plus excellent customer relationship management.
• Monitoring and reporting on sales force performance against agreed sales targets.
• Ensuring compliance with regulations and procedures as laid down by the Financial Conduct Authority (FCA) by keeping up to date with all changes in the regulatory framework.


Company Details

MetLife Alico (multinational)

Cairo, Egypt

501-1000 employees

Insurance

www.metlifealico.com.eg

Feb 2013 to Feb 2016 (3 years)
Business Development Specialist at Vodafone

Experience Details

Business Development Specialist

Quality, Business Development, Customer Service/Support

Experienced (Non-Manager)

 Design the best negotiating strategies by considering the risks and rewards, and keeping in mind the counter-parties preferences & goals.
 Filter out high potential deals by analysing business strategies, opportunity requirements, pre-requisites, financials, and internal priorities.
 Innovation and enhancing of products and services to cope with rapidly changeable market needs.
 Provides input into strategic marketing activities for new products and enhancements to existing products based on customer needs.
 Implementing "Voice of the Customer" module to gain updated feedback which helps into evaluation and reporting.
 Testing new services, products and promos before launching into market to ensure quality and efficiency before being represented to our customers.


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2010 to Feb 2013 (2 years 3 months)
Premium Loyalty Program & Retention Specialist at Vodafone

Experience Details

Premium Loyalty Program & Retention Specialist

Customer Service/Support, Marketing/PR/Advertising , Media/Journalism/Publishing

Experienced (Non-Manager)

 Handling Vodafone One Program (loyalty program) and its related tasks such as (collection points system-gift delivery –Vodafone one points complaints –special number requests –TKA-complaints).
 Ensure understanding and awareness of the Vodafone One program and all respective details and updates among Vodafone One customers.
 Communicating effectively with all associated departments (Call Center-Finance-CRM-Risk-Retail) of the Vodafone business and vendors –TKAs and shipping companies that he/she will need to engage to deliver on operational or project implementations.
 Prepare day to day reports for both operations and loyalty Service Level including the customer satisfactions trend.
 Insure achieving premium loyalty Service Level.
 Handling premium customer’s complaints through SRs, to guarantee maximum satisfaction and retention in order to turn all the dissatisfied customers to be Raving Fans.
 Handling escalation calls.
 Insure achieving premium complaints SL.
 Prepare day to day reports for both operations and Complaints SL including the customer satisfactions trend.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2008 to Nov 2010 (2 years 1 month)
Technical Support Engineer at Vodafone

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology, IT/Software Development

Experienced (Non-Manager)

 Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.
 Implementing production, productivity, quality, and customer service standards, resolving problems, completing audits, identifying customer service trends and determining system improvements.
 Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
 Responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
 Supervising the new hired candidates and evaluating both their performance and results (Monitoring, Scoring and Generating reports)
 Provide quality coaching plus continual evaluation of processes and procedures.
 Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
 Training for the new hired candidates to maintain professional technical support plus excellent customer service experience.
 Provide support to customers via phone, email and remote control for the range of services and products that Vodafone provide.
 Diagnose and resolve technical hardware and software issues involving internet connectivity, email, routers and VOIP.
 Accurately process and record call transactions using a computer and designated tracking software.
 Provide the required configurations for customer's devices (Laptop, PC, Routers, Switches, Domain ... Etc).
 Maintain excellent troubleshooting, problem solving and technical analysis plus the ability to make timely decisions.
 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
 Have excellent knowledge of VF data products (Blackberry, I-Phone, USB, ADSL…etc.).
 Identify and escalate priority issues per Client specifications.
 Redirect problems to appropriate resource.
 Report and track faults through our wholesale suppliers.
 Ensure that customers are kept up to date at all times.
 Answer customer's questions plus providing pre-sales technical support.


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2007 to Oct 2008 (1 year 2 months)
Customer Care Representative at Amigo Tech

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

 Responding customers requests and follow up their inquiries via phone.


Company Details

Amigo Tech

Egypt

101-500 employees

Telecommunications

N/A

Jun 2006 to Mar 2007 (9 months)

Achievements


 Testing our new services, products and promos before launching into market to ensure quality and efficiency before being represented to our customers.

 Detecting and reporting the technical problems that affect our service and products plus Communicating with concerned parties to ensure solving them.



 High scores and best results for the technical teams responsible for on monthly basis into applying sufficient troubleshooting and solving customer's technical problems regarding ADSL, USB, Blackberry and IPhone (Silver & Golden Awards).


 Best Achiever in applying Recommend the Best module for over 6 months and nominated to be TOT for the SPOCs among Premium/Platinum Area (RTB Champion for 6 months).  Providing best customer service experience within different departments associated with top scores (Productivity, Attitude and Hard Worker) (Employee of Month many times)  SPOC for the Redline Project as one of the modules being applied among the company for increasing the internal NPS scores.  Showed excellent performance in handling customer’s technical problems regarding our products BB, USB and Iphone.  High scores in both theoretical ad experimental tests that measure NPS (internal/external).

Education

College Diploma in digital marketing

Education Details

College Diploma

digital marketing

Regional IT Institute (RITI), Egypt

A / Excellent / 85 -100%

N/A

N/A

Regional IT Institute (RITI)
2017 - 2017
College Diploma in Marketing

Education Details

College Diploma

Marketing

Regional IT Institute, Egypt

A / Excellent / 85 -100%

N/A

N/A

Regional IT Institute
2013 - 2014
College Diploma in business analyst

Education Details

College Diploma

business analyst

BROOKLYN ACADEMY, Egypt

A / Excellent / 85 -100%

N/A

N/A

BROOKLYN ACADEMY
2013 - 2013
College Diploma in Project Management

Education Details

College Diploma

Project Management

canadian academy, Egypt

A / Excellent / 85 -100%

N/A

N/A

canadian academy
2011 - 2012
BS.C. Engineering in Technical Support and Troubleshooting Modules

Education Details

BS.C. Engineering

Technical Support and Troubleshooting Modules , Adiminstration and Analyst, Telecommunications

Cairo University (Sep 2002 – Jul 2007), Egypt

C / Good / 65 - 75%

Full Operation of Gold Processing (Discovering, Surveying, Design, Ventilation, Extraction and Manufacturing)

N/A

Cairo University (Sep 2002 – Jul 2007)
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Orman High School

Egypt

2002

A / Excellent / 85 -100%

N/A

Al-Orman High School
2002

Certifications

NBA
May 2010

Certificate details

NBA

May 2010

N/A

N/A

N/A

INNOVATIVE Institute

N/A

Certificate details

Recommend The Best

Mar 2011

N/A

N/A

N/A

Vodafone Egypt

N/A

Certificate details

Reaching our Full Potential

Mar 2008

N/A

N/A

N/A

INNOVATIVE Institute

N/A

Smart People
Apr 2008

Certificate details

Smart People

Apr 2008

N/A

N/A

N/A

INNOVATIVE Institute

N/A

Certificate details

Emotional Intelligence

Aug 2011

N/A

N/A

N/A

INNOVATIVE Institute

N/A

Certificate details

Find a Way To Say Yes

May 2008

N/A

N/A

N/A

Vodafone Egypt

N/A

Certificate details

Together We Serve

May 2008

N/A

N/A

N/A

Vodafone Egypt

N/A

Certificate details

Different Governmental Organizations Forms

Sep 2007

N/A

N/A

N/A

AITAS

N/A

Certificate details

Human Rights Laws & Duties

Aug 2006

N/A

N/A

N/A

AITAS

N/A

Certificate details

Egyptian Elections Neutral Monitoring Committees

Jul 2005

N/A

N/A

N/A

AITAS

N/A

Certificate details

Psychology of People

Apr 2005

N/A

N/A

N/A

Sky Hopes

N/A

Certificate details

 Project Management Professional (PMP)

Dec 2012

N/A

N/A

N/A

RITI

N/A

Certificate details

 Train the Trainer (TOT)

Aug 2012

N/A

N/A

N/A

RITI

N/A

 MCITP
Mar 2012

Certificate details

 MCITP

Mar 2012

N/A

N/A

N/A

YAT

N/A

Certificate details

 Sufficient Negotiator

Sep 2011

N/A

N/A

N/A

CU

N/A

Certificate details

 CCNA & CCNP

Mar 2011

N/A

N/A

N/A

ITI

N/A

Training and Courses

Training/Course Details

Psychology of People

Apr 2005

Sky Hopes

N/A

Training/Course Details

Egyptian Elections Neutral Monitoring Committees

Jul 2005

AITAS

N/A

Training/Course Details

Human Rights Laws & Duties

Aug 2006

AITAS

N/A

Training/Course Details

Different Governmental Organizations Forms

Sep 2007

AITAS

N/A

Training/Course Details

Smart People

Apr 2009

INNOVATIVE

N/A

Training/Course Details

Emotional Intelligence

Apr 2009

INNOVATIVE

N/A

Training/Course Details

Reaching our Full Potential

Apr 2008

INNOVATIVE

N/A

Jobseeker photo

Profile Skills and Keywords

? CCNA & CCNP? MCITP? Project Management Professional (PMP)? Sufficient Negotiator? Train The Trainer (TOT)AUTO-CADAdiminstration And AnalystAdministration & AnalystArabicBusinessBusiness AnalystBusiness DevelopmentBusiness Development ManagerBusiness Development SpecialistC++CCNACCNP & MCITPCreativeCreativityCustomer CareCustomer Care RepresentativeCustomer ServiceDifferent Governmental Organizations FormsDigital MarketingEgyptian Elections Neutral Monitoring CommitteesEmotional IntelligenceEngineeringEnglishFind A Way To Say YesFrenchGermanHuman Rights Laws & DutiesITInnovativeInsuranceJournalismLeadership And SupervisioningLearning & Development Senior SpecialistMS OFFICE 2003 , 2007 & 2010 (Word, PowerPoint, Excel .. Etc).ManagementMarketingMarketing And AdvertisingMediaMetLife AlicoNBAPlannerPremium Loyalty Program & Retention SpecialistPresenterProblem SolverProject ManagementPsychology Of PeoplePublishingQuality AssuranceQuality ControlReaching Our Full PotentialRecommend The BestRetailSalesSiebelSmart PeopleSoftware DevelopmentStrategic PlanningSupportTechnical Support And Troubleshooting ModulesTechnical SupportTechnical Support EngineerTelecommunicationsTogether We ServeVodafoneWindows XP, Vista & Windows 7.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Windows XP, Vista & Windows 7.

Windows XP, Vista & Windows 7.

: Expert

: Extreme - I love it!

:

More than 7 years

Siebel

Siebel

: Expert

: Extreme - I love it!

:

3-5 years

MS OFFICE 2003 , 2007 & 2010 (Word, PowerPoint, Excel ……….. etc).

MS OFFICE 2003 , 2007 & 2010 (Word, PowerPoint, Excel ……….. etc).

: Expert

: Extreme - I love it!

:

More than 7 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

AUTO-CAD

AUTO-CAD

: Advanced

: Extreme - I love it!

:

1-3 years

C++

C++

: Advanced

: Extreme - I love it!

:

1-3 years

CCNP & MCITP

CCNP & MCITP

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

More than 7 years

Engineering

Engineering

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Insurance

Insurance

: Expert

: Extreme - I love it!

:

1-3 years

Strategic Planning

Strategic Planning

: Expert

: Extreme - I love it!

:

1-3 years

Administration & Analyst

Administration & Analyst

: Advanced

: Extreme - I love it!

:

1-3 years

Leadership and Supervisioning

Leadership and Supervisioning

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Presenter, Creative, Problem Solver, Innovative

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