Basic Info

Mohamed Ghallab

10 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Support Specialist at Tech2Home

Experience Details

Senior Customer Support Specialist

Customer Service/Support

Experienced (Non-Manager)

• The position’s main responsibility to provide support to customers and various operational teams.
• Daily tasks include taking inbound/outbound help calls from/to customers, data entry, coordinating with external vendors and government organizations, plus various support and administration tasks.


Company Details

Tech2Home (multinational)

Alexandria, Egypt

501-1000 employees

Information Technology Services

N/A

Feb 2017 to present (6 months)
Finance Administration at Qapco

Experience Details

Finance Administration

Banking

Experienced (Non-Manager)

• Coordinate the provision of finance according to Qapco and Finance rules.
• Prepare monthly report to the committee and suggest new strategies.
• Responsible on the cost effective operation in the club through making strategy with the club management.
• Budget Controller and Petty cash controlling
• Accounts payable / receivable and Suppliers payments collections


Company Details

Qapco (multinational)

Doha, Qatar

501-1000 employees

Chemicals, Plastics

http://www.qapco.com

Jun 2013 to Dec 2016 (3 years 6 months)
Agency collection supervisor at Citibank

Experience Details

Agency collection supervisor

Banking

Experienced (Non-Manager)

• I have started with Citibank as Tele calling and In-house collector for active loans then Agency team leader for external agencies then recovery Credit Card Agency Team Leader.
• Supervising three teams of 45 collectors in three external agencies
• Meet and handle delinquent customers (Active & Write off)
• Refer aged and high risk accounts in domain to external agencies.
• Release Cheques for customer to agencies to take legal action.
• Check & Calculate agencies monthly collection payments
• Send and discuss final monthly MIS analyses to higher management.


Company Details

Citibank (multinational)

Alexandria, Egypt

501-1000 employees

Banking

N/A

Mar 2008 to May 2013 (5 years 2 months)
Sales Coordinator at El Khaleg

Experience Details

Sales Coordinator

Banking

Experienced (Non-Manager)

• Prepare and update the Export Order Sheet on monthly sales.
• Prepare the Performa Invoice for Export Customers.
• Sales order and Purchase order creation in the system.
• Prepare the required documents for Export shipments


Company Details

El Khaleg

Alexandria, Egypt

101-500 employees

Banking

N/A

Dec 2006 to Jul 2007 (7 months)
Customer Service Team Leader at AIT

Experience Details

Customer Service Team Leader

Customer Service/Support

Experienced (Non-Manager)

• Resolve customer complaints via phone or face to face.
• Greet customers warmly and ascertain any problem they may have.
• Advice on any information the customer may need.
• Work with customer service manager to ensure proper customer service is being delivered.
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Coordinate with other departments to Solve Customers' Complaints.


Company Details

AIT (multinational)

Alexandria, Egypt

51-100 employees

Import and Export

N/A

May 2006 to Dec 2006 (7 months)
Automotive Sales Executives at Al Fateh

Experience Details

Automotive Sales Executives

Sales/Retail

Experienced (Non-Manager)

•Determine each customer’s vehicle needs by asking questions and listening.
•Demonstrate vehicles (includes test drives) and deliver vehicles to customers.
•Report to the Sales Manager regarding objectives, planned activities, reviews and analyses.


Company Details

Al Fateh

Makkah, Saudi Arabia

N/A

Automotive

N/A

Jun 2005 to May 2006 (11 months)
Accounts Receivable / Payable at Quality

Experience Details

Accounts Receivable / Payable

Accounting/Finance

Experienced (Non-Manager)

• Book the transactional entries in accounts on daily basis.
• Prepare monthly reports on clients ageing analysis, fixed assets, staffing workmanship, and cash flow.
• Prepare bank reconciliations and supplier account statements periodically.


Company Details

Quality

Alexandria, Egypt

51-100 employees

Automotive

N/A

Jul 2004 to May 2005 (10 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
1998 - 2004

Training and Courses

Training/Course Details

IELTS

Jun 2010

British Council

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AITAccountingAccounts Receivable / PayableAdministrationAgency Collection SupervisorArabicAutomotiveAutomotive Sales ExecutivesBankingBusiness DevelopmentBusiness-orientedChallengeChemicalsCitibankCollectionCommunicatorComputerCoordinatorCreditCustomer ServiceCustomer Service Team LeaderERPEnglishFinanceFinance AdministrationHard WorkHard WorkerIELTSImport And ExportInformation Technology ServicesInsuranceItalianLeaderLeadershipMicrosoft OfficeMicrosoft OutlookNegotiatorPlasticsQapcoReadingRetailSAPSalesSales CoordinatorSenior Customer Support SpecialistSportsSupportTeam WorkTech2Home

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

ERP

ERP

: Expert

: Extreme - I love it!

:

3-5 years

SAP

SAP

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Accounting

Accounting

: Expert

: Extreme - I love it!

:

More than 7 years

Banking

Banking

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Credit

Credit

: Expert

: Extreme - I love it!

:

3-5 years

Coordinator

Coordinator

: Expert

: Extreme - I love it!

:

5-7 years

collection

collection

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Communicator, Hard worker, Negotiator

Online Presence

https://www.linkedin.com/in/moghallabhttps://www.linkedin.com/in/moghallab

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