Basic Info

Moenes Saeed

9 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Front Office Trainer at Semiramis Intercontinental Cairo

Experience Details

Front Office Trainer

Tourism/Travel

Manager

Handling Training requirements for the front office department with more than 140 employee, also evaluating and analyzing the team performance and overseeing the employees incentive program TSA


Company Details

Semiramis Intercontinental Cairo (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

www.ihg.com

Aug 2014 to present (2 years 4 months)
Corporate Sales Executive at Semiramis Intercontinental Cairo

Experience Details

Corporate Sales Executive

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Handling Corporate Accounts dealing with the Hotel


Company Details

Semiramis Intercontinental Cairo (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

intercontinental.com

Jul 2013 to Aug 2014 (1 year 1 month)
Guest Experience Agent at Intercontinental Dubai Festival City

Experience Details

Guest Experience Agent

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Handling Hotel VIP's and Loyalty Program Members and appointed as Departmental Trainer Handling New Hires and existing Staff training for Brand Standards


Company Details

Intercontinental Dubai Festival City (multinational)

Dubai, United Arab Emirates

N/A

Hospitality/Hotels

intercontinental.com

Apr 2012 to Jun 2013 (1 year 2 months)
Front Desk Agent at Courtyard By Marriott Doha City Center

Experience Details

Front Desk Agent

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Acting Team Leader at Front Office


Company Details

Courtyard By Marriott Doha City Center (multinational)

Doha, Qatar

N/A

Hospitality/Hotels

Marriott.com

Sep 2011 to Apr 2012 (7 months)
Guest Relations Officer at Semiramis Intercontinental Cairo

Experience Details

Guest Relations Officer

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Handling Official Delegations, Ministers, Actors and Hotel VIP's


Company Details

Semiramis Intercontinental Cairo (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

intercontinental.com

Aug 2008 to Aug 2011 (3 years)
Front Desk Clerk at Semiramis Intercontinental Cairo

Experience Details

Front Desk Clerk

Hospitality/Hotels/Food Services

Entry Level

Handling front desk normal Operations and Group Check in


Company Details

Semiramis Intercontinental Cairo (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

intercontinental.com

Sep 2007 to Aug 2008 (11 months)

Achievements


Overseeing TSA Program a front office Up-selling program Guiding he team to Achieve more than 1,000,000 USD in 14 month, Also overseeing team training and progress and preparing new hires (building new F.O. Team more than 30 New Hire)


Achieved revenue of 648, 000 LE from rooms revenue in less than a year although 1 st time to work as sales.


top Up-seller within Guest relations team in 3 consecutive months Achieving more than 80,000 AED


Acting Team Leader in Less than 3 months


Employee of the Month


Promoted to GR Officer In a Year


In university Voted for Head of the students Union at 4th Year

Education

BA Trourism and Hotels in Guiding

Education Details

BA Trourism and Hotels

Guiding, History

HIGH INSTITUTE FOR TOURISM AND HOTELS, Egypt

B / Very Good / 75 - 85%

History and Monuments, Guiding

N/A

HIGH INSTITUTE FOR TOURISM AND HOTELS
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycee El Horreya Bab El Louk

Egypt

2001

B / Very Good / 75 - 85%

N/A

Lycee El Horreya Bab El Louk
2001

Training and Courses

Training/Course Details

Craft Training Certificate

Apr 2013

Intercontinental Dubai Festival City

How to create and Present Trainings

Training/Course Details

Advanced English Course

Apr 2003

American University in Cairo

Intermediate and Advanced English Course

Training/Course Details

TSA Front Office Upselling

May 2008

Semiramis Intercontinental Cairo

How to Up-sell Hotels Rooms and overcome price resistance

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

Advanced English CourseArtsCID SystemsCorporate Sales ExecutiveCourtyard By Marriott Doha City CenterCraft Training CertificateEnglishFBM RequisitionsFood ServicesFootballFrenchFront Desk AgentFront Desk ClerkFront Office TrainerGamesGuest Experience AgentGuest Relations OfficerGuidingHard WorkerHistoryHospitalityHotelsInitiativeIntercontinental Dubai Festival CityLoyalty ProgramsMicrosoft OfficeMoviesMusicOpera HotelsOutingsQMS Quality ManagementSemiramis Intercontinental CairoSocialSupportiveTSA Front Office UpsellingTeam PlayerTourismTrainingTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Opera Hotels

Opera Hotels

: Expert

: Extreme - I love it!

:

5-7 years

QMS Quality Management

QMS Quality Management

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

FBM Requisitions

FBM Requisitions

: Intermediate

: High

:

3-5 years

CID Systems

CID Systems

: Intermediate

: High

:

1-3 years

Fields of Expertise

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Loyalty Programs

Loyalty Programs

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Initiative, Social, Team Player, Supportive

Online Presence

Moenes SaeedMoenes hassan saeed

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