Basic Info

Mostafa El-Naggar

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Member Services at RCI

Experience Details

Member Services

Sales/Retail

Experienced (Non-Manager)

Offering timeshare exchange through RCI affiliated resorts worldwide for MENA members, plus handling membership renewals, weeks deposits & booking confirmations


Company Details

RCI (multinational)

Cairo, Egypt

N/A

Travel and Tourism

http://www.rci.com

Mar 2016 to Sep 2016 (6 months)
Conference Sales Executive at BME Global Ltd.

Experience Details

Conference Sales Executive

Business Development, Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

Handling conference registration process, starting from searching for suitable leads, pitching them, following-up & finally finalizing delegate registration


Company Details

BME Global Ltd. (multinational)

Cairo, Egypt

11-50 employees

Business Services - Other, Market Research

http://www.bme-global.com

Apr 2014 to Aug 2015 (1 year 4 months)
Travel Agent at Teleperformance

Experience Details

Travel Agent

Customer Service/Support

Entry Level

Work as a Travel Agent for Expedia OPM Canada, responsible for:
Flight/Hotel/Cars/Activities Reservations
Handling Customers` inquiries
SABRE software usage


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2013 to Feb 2014 (7 months)
1st Line Tech Support Agent at Vodafone UK

Experience Details

1st Line Tech Support Agent

Customer Service/Support

Entry Level

work as tech support for Vodafone UK customers
Handle technical issues with handsets, SIM cards, mobile networks, mobile broad bands & mobile internet


Company Details

Vodafone UK (multinational)

6 october city, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2012 to Jun 2013 (8 months)
Support Professional at Stream Global Services

Experience Details

Support Professional

Customer Service/Support

Entry Level

worked as a customer support agent for Sirius Satellite Radio-Canada, used to handle customers` subscriptions, activations, sales & billing inquiries


Company Details

Stream Global Services (multinational)

6 october city, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Feb 2012 to Jun 2012 (4 months)
Sales Engineer at Vertex Web Solutions

Experience Details

Sales Engineer

Sales/Retail

Entry Level

I was responsible for managing a follow-up sales team, closing deals with targeted clients, developing strong relationships with customers


Company Details

Vertex Web Solutions

Cairo, Egypt

11-50 employees

Online Media

N/A

Mar 2011 to Dec 2011 (9 months)

Achievements


Certificate of good performance for WEPower Forum 2014 Graduation project in HR major titled " Role of HR in Organizations` Added Value ", scored 97.5 %

Education

Bachelor's Degree in Human Resources Management

Education Details

Bachelor's Degree

Human Resources Management

Sadat Academy for Management Sciences, Egypt

Not specified

N/A

N/A

Sadat Academy for Management Sciences
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal abdel nasser Experimental Language School

Egypt

2004

B / Very Good / 75 - 85%

N/A

Gamal abdel nasser Experimental Language School
2004

Training and Courses

Training/Course Details

Banking Training

Aug 2008

Banque Misr

attended 1 month training in Credit Management Dept. in Banque Misr - Abbas el Akad branch

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

1st Line Tech Support AgentAnalyticalAstronomyBME Global Ltd.Banking TrainingBusinessBusiness DevelopmentBusiness Services - OtherClassic Rock MusicComputer HardwareConference Sales ExecutiveConsumer ServicesCustomer OrientationCustomer ServiceCustomer SupportEnglishFrenchGeographyHistoryHuman Resources ManagementInternetJokesLeaderMarket ResearchMarketingMember ServicesMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMobile Broad BandMobile TroubleshootingOffshoringOnline MediaOrganizerOutsourcingProblem SolverRCIRetailSalesSales EngineerSignal BoostersStream Global ServicesSupportSupport ProfessionalTeam PlayerTelecommunicationsTeleperformanceTravel AgentTravel And TourismVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Mobile Broad Band

Mobile Broad Band

: Advanced

: High

:

Less than 1 year

Mobile Troubleshooting

Mobile Troubleshooting

: Advanced

: High

:

Less than 1 year

Signal Boosters

Signal Boosters

: Advanced

: High

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

3-5 years

Computer Hardware

Computer Hardware

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Orientation

Customer Orientation

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Intermediate

: Extreme - I love it!

:

1-3 years

Human Resources Management

Human Resources Management

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Organizer, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/mnaggarhttp://www.facebook.com/nvd11http://www.twitter.com/nvd_11

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