Basic Info

Moataz Hagag

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support at Best Idea for Busniessmen service

Experience Details

IT Technical Support

IT/Software Development

Experienced (Non-Manager)

-End User Support including diagnosis and solving computer software and hardware faults, laptops, printers, PC hardware and software problems.
-Installing and configuring computers hardware operating systems and applications.
-Implementing and configuring finger print machines and camera systems
-Respond to customer problems and resolve it via phone.


Company Details

Best Idea for Busniessmen service

duabi, United Arab Emirates

11-50 employees

Real Estate/Property Management

N/A

Dec 2015 to May 2016 (5 months)
Network adminstrator at Tanta Oil & Soap and neutral water

Experience Details

Network adminstrator

IT/Software Development

Experienced (Non-Manager)

- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches.
- Managing and Maintaining the Servers, PC, Routers and Switches Managing
- Implementing, Managing, and Maintaining Microsoft Windows Server 2012 Network Infrastructure.
- End User Support including diagnosis and solving computer software and hardware faults, laptops, printers, PC hardware and software problems.
- Installing and configuring computers hardware operating systems and applications.
- Implementing and configuring network services, DHCP, DNS, Active Directory, Routing
- Testing and evaluating new technology & replacing parts as required


Company Details

Tanta Oil & Soap and neutral water

Tanta, Egypt

More than 1000 employees

Government

N/A

Jan 2014 to Aug 2015 (1 year 7 months)
Technical Support Engineer at Link stream Egypt

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

- End User Support including diagnosis and solving computer software and hardware faults, laptops, printers, PC hardware and software problems.
- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches
- Setup and connect ADSL lines.
- Handle and resolve customer complaints.
- Respond to customer inquiries
- Provide customer with product and service information.
- Respond to customer problems and resolve it via phone.


Company Details

Link stream Egypt

Tanta, Egypt

51-100 employees

Internet/E-commerce

N/A

Feb 2011 to Dec 2013 (2 years 10 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law, Engineering, Networking

Faculty Of Law Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty Of Law Tanta University
2007 - 2011

Certifications

Certificate details

CCNA (Cisco Certified Network Associate)

May 2014

N/A

N/A

Csco12607888

CISCO

N/A

Certificate details

MCP ( Microsoft Certified Professional )

Jun 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

MCSA (Microsoft certified system administrator )

Dec 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

MCSA Certified (Office 365)

Dec 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

VCA-Cloud (VMware Certified Associate – Cloud)

Nov 2013

N/A

N/A

N/A

VmWare

N/A

Certificate details

VCA-DCV(VMware Certified Associate – Data Center Virtualization)

Dec 2013

N/A

N/A

N/A

VmWare

N/A

Training and Courses

Training/Course Details

English Diploma

Jan 2013

Biritish Academy

N/A

Training/Course Details

Customer Service

Feb 2014

LOGIC Academy

N/A

Training/Course Details

Marketing & Sales

Apr 2014

LOGIC Academy

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCCNACCNA (Cisco Certified Network Associate)Computer NetworksCustomer ServiceCustomer SupportCustomer-orientedE-commerceEngineeringEnglishEnglish DiplomaGood Communication SkillsGood Presentation SkillsGovernmentHard WorkerITIT Technical SupportInternetLawMCP ( Microsoft Certified Professional )MCSA (Microsoft Certified System Administrator )MCSA Certified (Office 365)Marketing & SalesMicrosoft OfficeNetwork AdminstratorNetworkingOrganizerPresenterProblem SolverProperty ManagementReal EstateSoftware DevelopmentStrong Computer SkillsTechnical Support EngineerTime Management And Multitasking Abilities.TroubleshootingVCA-Cloud (VMware Certified Associate Cloud)VCA-DCV(VMware Certified Associate Data Center Virtualization)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Advanced

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

3-5 years

Good Presentation skills

Good Presentation skills

: Expert

: Extreme - I love it!

:

3-5 years

Good Communication skills

Good Communication skills

: Expert

: Extreme - I love it!

:

3-5 years

Strong Computer skills

Strong Computer skills

: Expert

: Extreme - I love it!

:

3-5 years

Computer Networks

Computer Networks

: Advanced

: Extreme - I love it!

:

3-5 years

Time management and multitasking abilities.

Time management and multitasking abilities.

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Presenter, Customer-oriented, Organizer, Problem Solver

Online Presence

https://ae.linkedin.com/in/moataz-hagag-69686462

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