Basic Info

Moataz Hagag

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Specialist - Staff at Vodafone Egypt

Experience Details

Technical Support Specialist - Staff

Engineering - Telecom/Technology

Experienced (Non-Manager)

Act as a first line of support to all VF Egypt internet user inquiries (Technical / billing).

- Respond and solve all Vodafone Egypt internet customer inquires regarding all internet service.

- Installing and configuring computers hardware operating systems and applications.

- Follow up with second line of support to make sure that all escalated problem will be solved in the appropriate time.

- Troubleshoot customers issues and solve internet, land line, IP-TV, and mobile problems

- End User Support including diagnosis and solving computer software and hardware faults

- Provide customer with appropriate options/right suggestion.

- Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's internet Service and relative hardware.

- Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Www.vodafone.com.eg

Sep 2016 to present (1 year 4 months)
IT Technical Support at Best Idea for Busniessmen service -Dubai

Experience Details

IT Technical Support

IT/Software Development

Experienced (Non-Manager)

-Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches.
-End User Support including diagnosis and solving computer software and hardware faults
-Monitoring and maintaining computer systems and networks
-Troubleshooting Microsoft Outlook within a network environment
-Installing and configuring computers hardware operating systems and applications.
-Implementing and configuring finger print machines and camera systems
.


Company Details

Best Idea for Busniessmen service -Dubai (multinational)

Dubai, United Arab Emirates

11-50 employees

Real Estate/Property Management

N/A

Dec 2015 to May 2016 (5 months)
Network adminstrator at Tanta Oil & Soap and neutral water

Experience Details

Network adminstrator

IT/Software Development

Experienced (Non-Manager)

- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches.
- Managing and Maintaining the Servers, PC, Routers and Switches Managing
- Implementing, Managing, and Maintaining Microsoft Windows Server 2012 Network Infrastructure.
- End User Support including diagnosis and solving computer software and hardware faults, laptops, printers, PC hardware and software problems.
- Installing and configuring computers hardware operating systems and applications.
- Implementing and configuring network services, DHCP, DNS, Active Directory, Routing
- Testing and evaluating new technology & replacing parts as required


Company Details

Tanta Oil & Soap and neutral water

Gharbia, Egypt

More than 1000 employees

Government

N/A

Jan 2014 to Aug 2015 (1 year 7 months)
Technical Support Call Center agent at TE-Data ISP

Experience Details

Technical Support Call Center agent

IT/Software Development, Customer Service/Support

Entry Level

- End User Support including diagnosis and solving computer software and hardware faults, laptops, printers, PC hardware and software problems.
- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches
- Setup and connect ADSL lines.
- Handle and resolve customer complaints.
- Respond to customer inquiries
- Provide customer with product and service information.
- Respond to customer problems and resolve it via phone.


Company Details

TE-Data ISP

Cairo, Egypt

501-1000 employees

Internet/E-commerce

https://www.tedata.net

Feb 2011 to Dec 2013 (2 years 10 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law, Engineering, Networking

Faculty Of Law Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty Of Law Tanta University
2007 - 2011

Certifications

Certificate details

CCNA (Cisco Certified Network Associate)

May 2014

N/A

N/A

Csco12607888

CISCO

N/A

Certificate details

MCP ( Microsoft Certified Professional )

Jun 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

MCSA (Microsoft certified system administrator )

Dec 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

MCSA Certified (Office 365)

Dec 2014

N/A

N/A

N/A

MICROSOFT

N/A

Certificate details

VCA-Cloud (VMware Certified Associate – Cloud)

Nov 2013

N/A

N/A

N/A

VmWare

N/A

Certificate details

VCA-DCV(VMware Certified Associate – Data Center Virtualization)

Dec 2013

N/A

N/A

N/A

VmWare

N/A

Certificate details

Microsoft server Virtualization with Windows server Hyper-V & System Center

Sep 2014

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

English Diploma

Jan 2013

Biritish Academy

N/A

Training/Course Details

Customer Service

Feb 2014

LOGIC Academy

N/A

Training/Course Details

Marketing & Sales

Apr 2014

LOGIC Academy

N/A

Training/Course Details

Red Hat Enterprise Linux

Dec 2017

Self study

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBest Idea For Busniessmen Service -DubaiCCNACCNA (Cisco Certified Network Associate)Computer NetworksCustomer ServiceCustomer SupportCustomer-orientedE-commerceEngineeringEnglishEnglish DiplomaGood Communication SkillsGood Presentation SkillsGovernmentHard WorkerITIT Technical SupportInternetLawMCP ( Microsoft Certified Professional )MCSA (Microsoft Certified System Administrator )MCSA Certified (Office 365)Marketing & SalesMicrosoft OfficeMicrosoft Server Virtualization With Windows Server Hyper-V & System CenterNetwork AdminstratorNetworkingOrganizerPresenterProblem SolverProperty ManagementReal EstateRed Hat Enterprise LinuxSoftware DevelopmentStrong Computer SkillsSupportTechnical Support Call Center AgentTechnical Support Specialist - StaffTelecommunicationsTime Management And Multitasking Abilities.TroubleshootingVCA-Cloud (VMware Certified Associate Cloud)VCA-DCV(VMware Certified Associate Data Center Virtualization)Vodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Advanced

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

3-5 years

Good Presentation skills

Good Presentation skills

: Expert

: Extreme - I love it!

:

3-5 years

Good Communication skills

Good Communication skills

: Expert

: Extreme - I love it!

:

3-5 years

Strong Computer skills

Strong Computer skills

: Expert

: Extreme - I love it!

:

3-5 years

Computer Networks

Computer Networks

: Advanced

: Extreme - I love it!

:

3-5 years

Time management and multitasking abilities.

Time management and multitasking abilities.

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Presenter, Customer-oriented, Organizer, Problem Solver

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