Basic Info

معتز عمار

3 years

Obour city, Egypt

Bachelor's Degree

Experienced

Work Experience

It specialist at CONTACT GROUP

Experience Details

It specialist

Engineering - Other

Experienced (Non-Manager)

• Managing, maintain 100 users with five servers Domain Controller, Symantec backup exec, Application, File server and Eset antivirus server administration
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Maintain data center environmental and monitoring equipment
• Install and maintain network hardware and software, support LANs, WANs, network segments, Internet, and intranet systems
• Analyze and isolate issues, Monitor networks to ensure security and availability to specific users.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
• Troubleshoot and resolve hardware, connection, printer and software issues
• Perform regular security monitoring to identify any possible intrusions.
• Create, change, and delete user accounts per ticket request system
• Installing and configuring computer hardware operating systems and applications
• Maintain a log of any software or hardware problems detected and monitoring and maintaining computer systems and networks
• Manage, maintain fort iGATE 80c firewall and troubleshoot issue
• Manage esxi 6.0 server host with virtual machine
• Manage, maintain and troubleshoot exchange server 2010-2013
• Perform other related duties as required http://www.cg-eg.com/


Company Details

CONTACT GROUP (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.cg-eg.com/Home

Sep 2015 to present (1 year 7 months)
It specialist at Esnad

Experience Details

It specialist

IT/Software Development

Experienced (Non-Manager)

AS IT Help Desk Junior for: Training in BDO-Esnad outsourcing
• First line support for the users
• Handle problem and troubleshooting configuration voice network
• Answer staff questions in person and via phone and email on all company supported applications.
• Troubleshoot desktops, laptops, IP phones, printers and networks problem. , FAX Machine setup, scanner installation, Printers installation and sharing, Backup personal Data
• Perform hardware and software installations.
• Administrating the AD , Domain Controllers, File Servers
• tmg server administration
• Terminal Server administration
• Respond to users Tickets and request
• Provide help desk support and remote technical troubleshooting using Microsoft
• Remote Desktop.
• Troubleshoot hardware problems with network cards, video cards, sound cards,
• Motherboards, modems etc.
• Responsible for configuring & troubleshooting Microsoft outlook accounts.
• Responsible for creating new accounts for new users in active directory and user mailbox in exchange server
• Client, Kaspersky Antivirus, and other software configurations.
• Build, repair and support workstations running Windows 7 and XP, setup Laptops.
• Troubleshoot TCP/IP; DHCP; DNS; Group Policy and network performance issues.
• Provide technical support and guidance to users.
• Lead and directs the work of a PC specialist and Interns.
• Develop technical documentation.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat
Reader etc
• LAN Networking, WAN Networking, CCTV camera Installation, IP PBX and IP Phone setup, VOIP Gateway installation, structure Cabling for Voice and Data, VPN setup, Removal of viruses from computers and laptop, Anti Viruses software’s installation, internet setup in offices and villas, Network Switches and Routers Installation, Computer software’s and hardware’s installation, Monthly and Annual Maintenance contract. Website: http://www.bdoesnad.com/


Company Details

Esnad

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.bdoesnad.com/

Jan 2014 to Aug 2015 (1 year 7 months)
It helpdesk at Uit company

Experience Details

It helpdesk

IT/Software Development

Experienced (Non-Manager)

Helpdesk Technician-IT specialist
UIT Outsourcing
Oct 2013 – January 2015 (1 years 3 months) Egypt
Detailed Duties and Responsibilities:
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for configuring & troubleshooting routers.
• Responsible for configuring & troubleshooting switches & Responsible for troubleshoot Microsoft windows issues.
• Monitoring complete network & providing network statistics.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.
• Responsible for maintaining the network & troubleshooting the network related issues.
• Responsible for maintaining & troubleshooting network printers.
• Responsible for troubleshooting Internet issues.
• Responsible for sharing the network printers.
Website: http://uiteg.com/w/


Company Details

Uit company

Cairo, Egypt

11-50 employees

Information Technology Services

http://uiteg.com/w/

Apr 2013 to May 2014 (1 year 1 month)

Education

good in commuciaction engineer

Education Details

good

commuciaction engineer

banha faculty of engineer, Egypt

C / Good / 65 - 75%

B.Sc.:

N/A

banha faculty of engineer
2007 - 2011
High School - Other

High School Details

Other

elsadat school

Egypt

2006

A / Excellent / 85 -100%

N/A

elsadat school
2006

Certifications

ccna
Oct 2014

Certificate details

ccna

Oct 2014

850 out of 900

N/A

Cisco id: csco12605506

cisoc

- CISCO

mcsa&mcse&ccnp
Jan 2015

Certificate details

mcsa&mcse&ccnp

Jan 2015

N/A

N/A

N/A

cisoc and microsoft

N/A

ccnp
Jul 2016

Certificate details

ccnp

Jul 2016

N/A

N/A

N/A

cisco

N/A

Training and Courses

Training/Course Details

ccna

Jul 2014

helper center

N/A

mcsa at edours
Sep 2014

Training/Course Details

mcsa

Sep 2014

edours

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdministrationArabicCONTACT GROUPCcnaCcnpCommuciaction EngineerCommunicatorCreativeEnglishHard WorkerITInformation Technology ServicesIt HelpdeskIt SpecialistIt SpecliastLeaderManagementMcsaMcsa&mcse&ccnpNetworkNetwork EngineerProblem SolverSecuritySoftware Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Administration

Administration

: Expert

: Extreme - I love it!

:

Less than 1 year

security

security

: Expert

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Expert

: Extreme - I love it!

:

Less than 1 year

network

network

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

network engineer

network engineer

: Expert

: Extreme - I love it!

:

Less than 1 year

it specliast

it specliast

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Creative, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=268617290&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/engmoataz.amar

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