Basic Info

معتز عمار

3 years

Obour city, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior it engineer at Imtenan Health Shop

Experience Details

Senior it engineer

IT/Software Development

Experienced (Non-Manager)

Detailed Duties and Responsibilities:
• To provide technical support to email [tickets] and telephone requests from users of the devices and software covered by the internal Service Level Agreement (SLA).
• To maintain a support ticket for all support requests.
• To maintain a detailed record and to log the outcome of the support calls in their respective tickets as part of a knowledge base.
• To maintain a detailed record and status/progress reports of the maintenance tasks they are assigned to.
• To escalate support requests to the appropriate staff in accordance with the SLA.
• To ensure that the helpdesk systems are working and up-to-date.
• To deploy new and redeploy existing hardware and their associated configurations.
• To install and configure software in coordination with the IT Manager and in accordance to the established standards.
• To maintain a working and up-to-date software in accordance to the standards.
• To maintain and manage the servers environment in accordance to the standards and under the direction of the IT Manager.
• To monitor and maintain working and efficient systems and networks and to record data required for KPIs.
• To pro-actively research and develop new technologies/ideas for implementation.
• To maintain and verify the backup systems ensuring their functionality in accordance to the established standards and under the direction of the IT Manager.
• To assist in compiling technical documentations, guidelines, and instructions of IT-related subjects.
• To assist in the acquisition process of hardware and software.
• To provide end-users support/ training when needed.
• To perform preventive maintenance on end-users computers.
• To troubleshoot hardware and software problems.
• To log his/her work through the helpdesk software.
• To be able to transform business needs to the development and the ERP team.
• Engineer, document and assist in processes aiming to increase the team’s efficiency between the development engineers and the rest of the departments.
• Liaising with team members across multiple locations/ countries.
• Training and upgrading employees in IT.
• Checking Data accuracy.
• Understanding Business Needs


Company Details

Imtenan Health Shop

Egypt-Cairo, Egypt

101-500 employees

Pharmaceuticals

N/A

May 2017 to present (2 months)
It specialist at CONTACT GROUP

Experience Details

It specialist

Engineering - Other

Experienced (Non-Manager)

• Managing, maintain 100 users with five servers Domain Controller, Symantec backup exec, Application, File server and Eset antivirus server administration
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Maintain data center environmental and monitoring equipment
• Install and maintain network hardware and software, support LANs, WANs, network segments, Internet, and intranet systems
• Analyze and isolate issues, Monitor networks to ensure security and availability to specific users.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
• Troubleshoot and resolve hardware, connection, printer and software issues
• Perform regular security monitoring to identify any possible intrusions.
• Create, change, and delete user accounts per ticket request system
• Installing and configuring computer hardware operating systems and applications
• Maintain a log of any software or hardware problems detected and monitoring and maintaining computer systems and networks
• Manage, maintain fort iGATE 80c firewall and troubleshoot issue
• Manage esxi 6.0 server host with virtual machine
• Manage, maintain and troubleshoot exchange server 2010-2013
• Perform other related duties as required http://www.cg-eg.com/


Company Details

CONTACT GROUP (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.cg-eg.com/Home

Sep 2015 to Apr 2017 (1 year 7 months)
It helpdesk at Uit company

Experience Details

It helpdesk

IT/Software Development

Experienced (Non-Manager)

Detailed Duties and Responsibilities:
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for configuring & troubleshooting routers.
• Responsible for configuring & troubleshooting switches & Responsible for troubleshoot Microsoft windows issues.
• Monitoring complete network & providing network statistics.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.
• Responsible for maintaining the network & troubleshooting the network related issues.
• Responsible for maintaining & troubleshooting network printers.
• Responsible for troubleshooting Internet issues.
• Responsible for sharing the network printers.
Website: http://uiteg.com/w/


Company Details

Uit company

Cairo, Egypt

11-50 employees

Information Technology Services

http://uiteg.com/w/

Apr 2013 to Aug 2015 (2 years 4 months)

Education

good in commuciaction engineer

Education Details

good

commuciaction engineer

banha faculty of engineer, Egypt

C / Good / 65 - 75%

B.Sc.:

N/A

banha faculty of engineer
2007 - 2011
High School - Other

High School Details

Other

elsadat school

Egypt

2006

A / Excellent / 85 -100%

N/A

elsadat school
2006

Certifications

ccna
Oct 2014

Certificate details

ccna

Oct 2014

850 out of 900

N/A

Cisco id: csco12605506

cisoc

- CISCO

mcsa&mcse&ccnp
Jan 2015

Certificate details

mcsa&mcse&ccnp

Jan 2015

N/A

N/A

N/A

cisoc and microsoft

N/A

ccnp
Jul 2016

Certificate details

ccnp

Jul 2016

N/A

N/A

N/A

cisco

N/A

Training and Courses

Training/Course Details

ccna

Jul 2014

helper center

N/A

mcsa at edours
Sep 2014

Training/Course Details

mcsa

Sep 2014

edours

N/A

This profile is fresh!
Last update 15 days ago.

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Profile Skills and Keywords

AdministrationArabicCONTACT GROUPCcnaCcnpCommuciaction EngineerCommunicatorCreativeEnglishHard WorkerITInformation Technology ServicesIt HelpdeskIt SpecialistIt SpecliastLeaderManagementMcsaMcsa&mcse&ccnpNetworkNetwork EngineerPharmaceuticalsProblem SolverSecuritySenior It EngineerSoftware Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Administration

Administration

: Expert

: Extreme - I love it!

:

Less than 1 year

security

security

: Expert

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Expert

: Extreme - I love it!

:

Less than 1 year

network

network

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

network engineer

network engineer

: Expert

: Extreme - I love it!

:

Less than 1 year

it specliast

it specliast

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Creative, Problem Solver

Online Presence

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