Basic Info

معتز عمار

3 years

Obour city, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support engineer at Contact group

Experience Details

Technical support engineer

IT/Software Development

Experienced (Non-Manager)

• First line support for the users
• Handle problem and troubleshooting configuration voice network
• Answer staff questions in person and via phone and email on all company supported applications.
• Troubleshoot desktops, laptops, IP phones, printers and networks problem. , FAX Machine setup, scanner installation, Printers installation and sharing, Backup personal Data
• Perform hardware and software installations.
• Administrating the AD , Domain Controllers, File Servers
• tmg server administration
• Terminal Server administration
• Respond to users Tickets and request
• Provide help desk support and remote technical troubleshooting using Microsoft
• Remote Desktop.
• Troubleshoot hardware problems with network cards, video cards, sound cards,
• Motherboards, modems etc.
• Responsible for configuring & troubleshooting Microsoft outlook accounts.
• Responsible for creating new accounts for new users in active directory and user mailbox in exchange server
• Client, Kaspersky Antivirus, and other software configurations.
• Build, repair and support workstations running Windows 7 and XP, setup Laptops.
• Troubleshoot TCP/IP; DHCP; DNS; Group Policy and network performance issues.
• Provide technical support and guidance to users.
• Lead and directs the work of a PC specialist and Interns.
• Develop technical documentation.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat
Reader etc


Company Details

Contact group

New Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Mar 2016 to present (9 months)
It specialist at Evic

Experience Details

It specialist

Engineering - Telecom/Technology

Experienced (Non-Manager)

Detailed Duties and Responsibilities:
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Preserves assets by implementing disaster recovery, back-up procedures, and information security and control structures.
• Provide network management, software development and database administration.
• Provide technical support to employees when needed.
• Develop requirements, outlines, budgets, and schedulers for information technology projects and ensure project is completed within budget and on time.
• Monitor the daily performance of computer systems and network system.
• Install and perform minor repairs to hardware, software updates, and peripheral equipment.
• Meet with managers to discuss system requirements, specifications, costs and Timelines.
• Plan and implement network security, including building firewall, managing host security, file permission, back up plans and file system integrity.
• Ensure technology is accessible and equipped with current hardware and software to all staff.
• Provide orientation to new users of existing technology.
• Train staff about potential uses of existing technology.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Provide network accounts and passwords as required.
• Identify and prepare hardware for disposal when appropriate and ensure hardware is stripped and secured before disposal.
• Manage and install Attendance Management System for Finger Print Machine.
• Implement, configure and install the surveillance camera in stores, warehouse and HQ.
• Perform other related duties as required. Website: http://www.evic-co.com/ https://www.values-co.com/


Company Details

Evic

Cairo, Egypt

51-100 employees

Management Consulting

http://www.evic-co.com/

Sep 2015 to Mar 2016 (6 months)
It specialist at Esnad

Experience Details

It specialist

IT/Software Development

Experienced (Non-Manager)

AS IT Help Desk Junior for: Training in BDO-Esnad outsourcing
• First line support for the users
• Handle problem and troubleshooting configuration voice network
• Answer staff questions in person and via phone and email on all company supported applications.
• Troubleshoot desktops, laptops, IP phones, printers and networks problem. , FAX Machine setup, scanner installation, Printers installation and sharing, Backup personal Data
• Perform hardware and software installations.
• Administrating the AD , Domain Controllers, File Servers
• tmg server administration
• Terminal Server administration
• Respond to users Tickets and request
• Provide help desk support and remote technical troubleshooting using Microsoft
• Remote Desktop.
• Troubleshoot hardware problems with network cards, video cards, sound cards,
• Motherboards, modems etc.
• Responsible for configuring & troubleshooting Microsoft outlook accounts.
• Responsible for creating new accounts for new users in active directory and user mailbox in exchange server
• Client, Kaspersky Antivirus, and other software configurations.
• Build, repair and support workstations running Windows 7 and XP, setup Laptops.
• Troubleshoot TCP/IP; DHCP; DNS; Group Policy and network performance issues.
• Provide technical support and guidance to users.
• Lead and directs the work of a PC specialist and Interns.
• Develop technical documentation.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat
Reader etc
• LAN Networking, WAN Networking, CCTV camera Installation, IP PBX and IP Phone setup, VOIP Gateway installation, structure Cabling for Voice and Data, VPN setup, Removal of viruses from computers and laptop, Anti Viruses software’s installation, internet setup in offices and villas, Network Switches and Routers Installation, Computer software’s and hardware’s installation, Monthly and Annual Maintenance contract. Website: http://www.bdoesnad.com/


Company Details

Esnad

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.bdoesnad.com/

Jan 2014 to Aug 2015 (1 year 7 months)
It helpdesk at Uit company

Experience Details

It helpdesk

IT/Software Development

Experienced (Non-Manager)

Helpdesk Technician-IT specialist
UIT Outsourcing
Oct 2013 – January 2015 (1 years 3 months) Egypt
Detailed Duties and Responsibilities:
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for configuring & troubleshooting routers.
• Responsible for configuring & troubleshooting switches & Responsible for troubleshoot Microsoft windows issues.
• Monitoring complete network & providing network statistics.
• Responsible for the installation of operating system windows 7/XP.
• Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.
• Responsible for maintaining the network & troubleshooting the network related issues.
• Responsible for maintaining & troubleshooting network printers.
• Responsible for troubleshooting Internet issues.
• Responsible for sharing the network printers.
Website: http://uiteg.com/w/


Company Details

Uit company

Cairo, Egypt

11-50 employees

Information Technology Services

http://uiteg.com/w/

Apr 2013 to May 2014 (1 year 1 month)

Education

good in commuciaction engineer

Education Details

good

commuciaction engineer

banha faculty of engineer, Egypt

C / Good / 65 - 75%

B.Sc.:

N/A

banha faculty of engineer
2007 - 2011
High School - Other

High School Details

Other

elsadat school

Egypt

2006

A / Excellent / 85 -100%

N/A

elsadat school
2006

Certifications

ccna
Oct 2014

Certificate details

ccna

Oct 2014

850 out of 900

N/A

Cisco id: csco12605506

cisoc

- CISCO

mcsa&mcse&ccnp
Jan 2015

Certificate details

mcsa&mcse&ccnp

Jan 2015

N/A

N/A

N/A

cisoc and microsoft

N/A

Training and Courses

Training/Course Details

ccna

Jul 2014

helper center

N/A

mcsa at edours
Sep 2014

Training/Course Details

mcsa

Sep 2014

edours

N/A

This profile is fresh!
Last update 11 days ago.

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Profile Skills and Keywords

AdministrationArabicCcnaCommuciaction EngineerCommunicatorCreativeEnglishHard WorkerITInformation Technology ServicesIt HelpdeskIt SpecialistIt SpecliastLeaderManagementManagement ConsultingMcsaMcsa&mcse&ccnpNetworkNetwork EngineerProblem SolverSecuritySoftware DevelopmentTechnical Support Engineer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Administration

Administration

: Expert

: Extreme - I love it!

:

Less than 1 year

security

security

: Expert

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Expert

: Extreme - I love it!

:

Less than 1 year

network

network

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

network engineer

network engineer

: Expert

: Extreme - I love it!

:

Less than 1 year

it specliast

it specliast

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Creative, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=268617290&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/engmoataz.amar

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