Basic Info

Moataz Abbas

Less than 1 year

Giza, Egypt, Egypt

Bachelor's Degree

Entry level

Work Experience

Pre screener at CIB - Commercial international bank

Experience Details

Pre screener

Banking

Entry Level

1. Assess customers’ asset products requests of cards and loans and ensure its alignment with the established policies and procedures set for minimum checking criteria in order to mitigate bank’s risk and filter applications for credit assessment process
2. Process all the incoming applications in order to meet productivity targets within products with effective turnaround time
3. Upload all the incoming applications on T24 system to ensure efficient data base for CAFU applications
Policies, Processes and Procedures
4. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day- to-day operations
5. Follow the day-to-day operations related to own jobs in the CAFU department to ensure continuity of work
Compliance
6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks


Company Details

CIB - Commercial international bank

Egypt

More than 1000 employees

Banking

N/A

Apr 2015 to present (1 year 8 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

1. Handling UK’s customers.
2. Solving customers issues , collecting required data , searching for creative solutions
3. Explaining bills to customers, recalculating it, applying appropriate price plans to specific handsets, writing full notes regarding the customer issue that explain itself to the following advisor.
4. Handling more than 80 calls per day, about billing queries and 1st line
5. Technical problems regarding customer handsets


Company Details

Vodafone UK (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2012 to Aug 2012 (6 months)
Inbound Tele-Sales agent at Expedia Canada - Teleperformance Egypt

Experience Details

Inbound Tele-Sales agent

Tourism/Travel, Sales/Retail

Entry Level

N/A


Company Details

Expedia Canada - Teleperformance Egypt (multinational)

Egypt

501-1000 employees

Travel and Tourism

N/A

Jul 2011 to Dec 2011 (5 months)
Customer service representative at Mobinil

Experience Details

Customer service representative

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2009 to Jun 2009 (5 months)
IT support agent (intern) at Prizma for trading securities

Experience Details

IT support agent (intern)

IT/Software Development

Student

N/A


Company Details

Prizma for trading securities

Egypt

501-1000 employees

Financial Services

N/A

Jul 2008 to Oct 2008 (3 months)

Education

Business Management in Business Adminstration

Education Details

Business Management

Business Adminstration

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2013 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orouba Language schools - Dokki

Egypt

2008

B / Very Good / 75 - 85%

N/A

Orouba Language schools - Dokki
2008

Certifications

Certificate details

Career Certificate in Human Resources

May 2015

N/A

N/A

N/A

AUC

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBankingBusiness AdminstrationBusiness DevelopmentCareer Certificate In Human ResourcesCommunicatorCustomer ServiceCustomer Service RepresentativeEnglishExpedia Canada - Teleperformance EgyptFinancial ServicesFlexibleFrenchFriendly PepoleHandles StressHuman ResourcesITIT Support AgentInbound Tele-Sales AgentInternational Account AdvisorInternetLeaderMicrosoft WordPre ScreenerRetailSalesSoftware DevelopmentSupportTeam PlayerTechnologyTelecommunicationsTourismTravelTravel And TourismVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Advanced

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Human resources

Human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Communicator, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.facebook.com/miiiiZ

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