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Moataz Elwaan

Operations & HR Manager at NK for Real Estate

New Cairo, Cairo, Egypt

Work Experience

  • Operations & HR Manager

    NK for Real Estate

    Egypt

    • Job Details:Implement right processes and practices across the organization. Formulate strategy, improve performance, and secure compliance. Mentor team members, increase customer service quality, and apply best practices.
  • Operations & HR Specialist

    Philip Morris International

    May 2021 - May 2024 -3 yrs

    Egypt

    • Job Details:Oversaw daily operations, optimized processes, and managed resources. Ensured quality control, developed strategies, and led teams. Recruited, trained, and supervised staff.
  • Credit Department Coordinator

    CIB

    May 2019 - May 2021 -2 yrs

    Egypt

    • Job Details:Ensured cost-effective operations and legal compliance. Improved operational systems and warehouse efficiency. Monitored KPIs and enhanced customer service between departments.
  • P. Loan & Auto Loan Specialist

    CIB

    May 2017 - May 2019 -2 yrs

    Egypt

    • Job Details:Sold financial products and ensured exceptional customer service. Reported fraud risks and coordinated issue resolutions. Promoted alternative service channels and cross-sold products.
  • Skills

    • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

    Languages

    • English

      Fluent
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