Basic Info

Mohamed Abd El Samed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Workforce analyst at Convergys / Microsoft

Experience Details

Workforce analyst

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Promoted to technical support for Microsoft Corp


Company Details

Convergys / Microsoft (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.convergys.com

Dec 2012 to present (4 years)
Customer service at Convergys

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Working as a customer service for Microsoft Corp.


Company Details

Convergys (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.convergys.com

Nov 2011 to Dec 2012 (1 year 1 month)
Sales at Ameco Tech

Experience Details

Sales

Marketing/PR/Advertising

Experienced (Non-Manager)

Working as a representative to one of the biggest telecommunications company in the US states.


Company Details

Ameco Tech

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Dec 2008 to Jun 2011 (2 years 6 months)
Front disk clerk at Global Emirates services

Experience Details

Front disk clerk

Tourism/Travel

Entry Level

Front disk clerk


Company Details

Global Emirates services (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Food and Beverage Production

N/A

May 2008 to Dec 2008 (7 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2003 - 2007
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

portsaid military school

Egypt

2003

B / Very Good / 75 - 85%

N/A

portsaid military school
2003

Certifications

C|EH
Oct 2015

Certificate details

C|EH

Oct 2015

N/A

N/A

N/A

N/A

MCSA
May 2013

Certificate details

MCSA

May 2013

N/A

N/A

N/A

N/A

CCNA
Aug 2011

Certificate details

CCNA

Aug 2011

N/A

N/A

N/A

N/A

Linux+
Mar 2014

Certificate details

Linux+

Mar 2014

N/A

N/A

N/A

N/A

Linux+
Mar 2014

Certificate details

Linux+

Mar 2014

N/A

N/A

N/A

N/A

Linux+
Mar 2014

Certificate details

Linux+

Mar 2014

N/A

N/A

N/A

N/A

Certificate details

Mini MBA project management

Sep 2013

N/A

N/A

N/A

N/A

Training and Courses

GSEC at SANS
May 2015

Training/Course Details

GSEC

May 2015

SANS

N/A

660 at SANS
May 2015

Training/Course Details

660

May 2015

SANS

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAnalyticalAnalyzingArabicCCNAConvergysConvergys / MicrosoftCustomer ServiceC|EHDetails-orientedEnglishEwfmFlexibleFood And Beverage ProductionFrenchFront Disk ClerkGSECGensysGlobal Emirates ServicesLinux+MCSAManagementMarketingMicrosoft ExcelMicrosoft OfficeMini MBA Project ManagementMoniteringNICE IEXPlannerPlanningPresentationPresenterReportingSalesSchedulingSupportTelecommunicationsTourismTravelWorkforce Analyst660

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

ewfm

ewfm

: Expert

: Extreme - I love it!

:

3-5 years

Gensys

Gensys

: Expert

: Extreme - I love it!

:

3-5 years

NICE IEX

NICE IEX

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Scheduling

Scheduling

: Expert

: Extreme - I love it!

:

3-5 years

Monitering

Monitering

: Expert

: Extreme - I love it!

:

3-5 years

Reporting

Reporting

: Expert

: Extreme - I love it!

:

3-5 years

Analyzing

Analyzing

: Expert

: Extreme - I love it!

:

3-5 years

Presentation

Presentation

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Presenter, Flexible / Adaptive, Details-oriented

Online Presence

https://eg.linkedin.com/pub/mohamed-abd-el-samed/7b/8a4/926

Like Mohamed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.