MOHAMED HAMDY ABDEL - HAFEZ

Global Business AnalystFull Time

• Job Details:* Develop tabular models on Azure Analysis Services (Cube) and Power-BI * Design Interactive analytical and intuitive dashboards in Power-BI * Analyze, Document KPIs Indicator and Interpret Data * Use Power Query to structure the data tables and create Relations * Maintaining, evaluate and improve dashboard and data models * Maintaining and support Power-BI Portal in Cloud * Collaborate with teams to apply Polices and Check gaps * Collaborate with teams to test and improve process of implementation * Collaborate with teams to design new BI cloud solutions for multi-regional access to distributed data sets

Analyst & PerformanceFull Time

• Job Details:* Managed and maintained structured datasets, including data creation, transformation, and query execution across multiple sources with a strong focus on data quality and validation. * Conducted quality assurance of imported datasets, ensuring data integrity, accuracy, and alignment with operational standards. * Handled confidential and sensitive information in compliance with organizational data governance and privacy policies. * Designed, developed, and automated performance reports, dashboards, and analytical views to support strategic decision-making. * Consolidated and generated reports from various internal systems and external data sources to provide actionable insights. * Defined and implemented KPIs and performance metrics to monitor agents productivity and service quality. * Investigated and tracked fraud cases, conducted root-cause analysis, and developed preventive scenario models to reduce recurrence risk. * Developed and maintained monthly Commission Reports for all channels based on achievement metrics and incentive structures. Monitored system outages and service interruptions; compiled detailed Monthly Outage Reports with impact analysis and follow-up actions. * Collaborated with cross-functional teams to support ad hoc analysis and continuous process improvement initiatives.

Senior Data SpecialistFull Time

• Job Details:- Making / Assure sales Policy For All Sales Sector ( TeleSales - Direct Sales ) Match Company Policy - Making Reports & Dashboards , Manage CRM Reports . - Creating Sales Time Rules , Target , Kpi Time Gun. - Creating Daily - Monthly - Quarters - Annual Related Reports