Basic Info

Moemen seddik

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Software Support Engineer at RMGS - Upland (Based in USA)

Experience Details

Software Support Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

RMGS - Upland (Based in USA)

Cairo, Egypt

501-1000 employees

Information Technology Services

http://uplandsoftware.com/

Dec 2015 to present (1 year)
Product support engineer at OTVentures

Experience Details

Product support engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

OTVentures (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.otventures.com

Jul 2012 to Dec 2015 (3 years 5 months)
ADSL Technichal Support Call Center at Vodafone Egypt

Experience Details

ADSL Technichal Support Call Center

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/ADSL Router
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Oct 2011 to Jul 2012 (9 months)
Technichal Support Engineer at ESRI Northeast Africa

Experience Details

Technichal Support Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

• Maintenance The System and ensuring that it’s running on the right way.
• Troubleshooting the ACRGIS application and help users.
• Solve the employees problems, either face to face or over the telephone.
• Training the employes on utilizing the application on the Department .
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Diagnose, troubleshoot, and resolve network and system problems, and replace defective components when necessary .


Company Details

ESRI Northeast Africa (multinational)

Ismailia, Egypt

101-500 employees

Information Technology Services

N/A

Aug 2010 to Oct 2011 (1 year 2 months)

Education

BSc in Computer and Informatics

Education Details

BSc

Computer and Informatics, Information system nd Decision Support

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan School (U.A.E)

Egypt

2003

A / Excellent / 85 -100%

N/A

Helwan School (U.A.E)
2003

Certifications

CCNA Academic
May 2011

Certificate details

CCNA Academic

May 2011

N/A

N/A

N/A

Cisco Academy , Syndicate of applicators

N/A

Certificate details

Microsoft® Certified Professional

Jun 2015

N/A

N/A

N/A

N/A

Certificate details

Microsoft Dynamics CRM 2013 Applications Specialist

Jun 2015

N/A

N/A

N/A

N/A

Certificate details

Microsoft Dynamics Customization and Configuration in CRM 2013 Specialist

Jul 2015

N/A

N/A

N/A

N/A

Certificate details

Microsoft Dynamics Deployment in CRM 2013 Specialist

Jul 2015

N/A

N/A

N/A

N/A

Certificate details

TIL® Foundation Certificate in IT Service Management

Oct 2015

100 out of 100

N/A

N/A

EXIN

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

ADSL Technichal Support Call CenterArabicCCNACCNA AcademicCommunicatorComputer And InformaticsCustomer ServiceCustomer-orientedDynamics CRMESRI Northeast AfricaEnglishHard WorkerITInformation System Nd Decision SupportInformation Technology ServicesInitiativeInstallationMaintenanceMicrosoft Dynamics CRM 2013 Applications SpecialistMicrosoft Dynamics Customization And Configuration In CRM 2013 SpecialistMicrosoft Dynamics Deployment In CRM 2013 SpecialistMicrosoft SQL ServerMicrosoft Certified ProfessionalOTVenturesProduct Support EngineerRepairSoftware DevelopmentSoftware Support EngineerSupportSupportiveTIL Foundation Certificate In IT Service ManagementTechnichal Support EngineerVodafone EgyptWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Dynamics CRM

Dynamics CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

1-3 years

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Windows Server 2008

Windows Server 2008

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Dynamics CRM

Dynamics CRM

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Hard worker, Customer-oriented, Initiative, Supportive

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