Basic Info

Mahmoud El maghraby

12 years

New Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at New Cairo Academy

Experience Details

IT Manager

Operations/Management

Manager

1. Manage information technology and computer systems.
2. Manage Education Development Unit (EDU), and Manage Partnership contracts with specialized educational centers.
3. Manage and lead a team of eight members helps me in running the IT department.
4. Set the annual needs of the IT Department, Set a suggested annual budget and the timeline.
5. Provide help and assistance to the staff in technology issues.
6. Contact with service provider and following supply and maintenance contracts.
7. Operate and backup applications and databases.
8. Responsible for aid facilities for education process like data show and smart boards etc.
9. Provide second line of support to network and system problems.
10. Supervise Help Desk team and manage SLAs.


Company Details

New Cairo Academy

New Cairo City, Egypt

501-1000 employees

Education

N/A

Jun 2012 to present (4 years 6 months)
IT ASSISTANT MANAGER at New Cairo Academy

Experience Details

IT ASSISTANT MANAGER

Operations/Management, Project/Program Management

Manager

1. In charge of IT Dept. when IT Manager absent
2. Set the Monthly IT Department Plan.
3. Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards.
4. Provide second line of support to network and system problems.
5. Supervise Help Desk team and manage SLAs.
6. Determine specifications for hardware & software required and compare between offers.
7. Checking daily backups, all system interfaces, Server hardware and logs.
8. Documentation, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance Contracts.
9. Report to IT Manager all IT department activity in the week.


Company Details

New Cairo Academy

New Cairo City, Egypt

501-1000 employees

Education

N/A

Aug 2008 to Jun 2012 (3 years 10 months)
SYSTEM AND NETWORK ADMINISTRATOR at New Cairo Academy

Experience Details

SYSTEM AND NETWORK ADMINISTRATOR

IT/Software Development

Experienced (Non-Manager)

1- Design system infrastructure.
2- Design Network infrastructure
3- Design active directory infrastructure.
4- Install, and configure Network services.
5- Install, configure and troubleshoot servers.
6- Install, configure (Routers, switches, firewalls, surveillance devices, IP phones).
7- Install, manage and configure proxy server.
8- Install, configure and troubleshoot Database Servers.
9- Install, manage, configure and publish mail server.
10- Document the errors solutions for future reference.
11- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
12- Responsible for the data and application backups, testing and procedures, and to manage the disaster recovery setup.
13- Checking daily backups, all system interfaces, Server hardware and logs.


Company Details

New Cairo Academy

New Cairo City, Egypt

501-1000 employees

Education

N/A

Jul 2005 to Aug 2008 (3 years 1 month)
IT TECHNICAL SUPPORT at New Cairo Academy

Experience Details

IT TECHNICAL SUPPORT

IT/Software Development

Entry Level

1- answer incidents received by Help Desk application, e-mail or phone
2- Install PC hardware and software.
3- troubleshoot hardware and soft ware problems
4- Install Passive network devices and wires and wireless network.
5- Troubleshoot computers laboratories and check for network connections.
6- Remain internet connectivity up for computer laboratories
7- Install Printers, finger print devices, Surveillance cameras, and other devices.


Company Details

New Cairo Academy

New Cairo City, Egypt

501-1000 employees

Education

N/A

Jan 2002 to Jul 2005 (3 years 6 months)
IT TECHNICAL SUPPORT at Rassoul IT

Experience Details

IT TECHNICAL SUPPORT

IT/Software Development

Entry Level

1- Install hardware, software, printers and other devices maintenance.
2- Wiring and installing networks.
3- Follow maintenance contracts.
4- Create pricing/configuration options on bids.


Company Details

Rassoul IT

Giza, Egypt, Egypt

1-10 employees

Computer Networking , Computer Hardware, Information Technology Services

N/A

Jun 2000 to Jan 2002 (1 year 7 months)

Education

Bachelor’s of science in Agricultural science

Education Details

Bachelor’s of science

Agricultural science

Monofia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Monofia University
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Wakrah seconder school

Qatar

1995

A / Excellent / 85 -100%

N/A

Al-Wakrah seconder school
1995

Certifications

Certificate details

Cisco Certified Network Associate

Feb 2009

895 out of 1000

N/A

CISCO ID: CSCO11557906

Cisco Inc

N/A

Certificate details

Cisco Certified Network Professional

Jan 2014

930 out of 1000

N/A

CISCO ID: CSCO11557906

Cisco Inc

a. Implementing Cisco IP Routing
b. Implementing Cisco IP Switched Networks
c. Troubleshooting and Maintaining Cisco IP Networks

Certificate details

Cisco Certified Design Professional

Jan 2016

N/A

N/A

CSCO11557906

Cisco Inc.

N/A

Certificate details

Information Technology Infrastructure Library (ITIL)

Dec 2015

1000 out of 1000

N/A

EXN5575224

EXIN

N/A

Certificate details

Project Management Professional (PMP)

Oct 2015

1000 out of 1000

N/A

N/A

PMI

N/A

Training and Courses

Training/Course Details

MCSE in Microsoft windows NT 4.0

Jan 2001

YAT

N/A

Training/Course Details

MCSE in Microsoft windows 2003 server

May 2006

Vision

N/A

CCNA at YAT
Dec 2008

Training/Course Details

CCNA

Dec 2008

YAT

N/A

Training/Course Details

RedHat System Administration

Jun 2011

VALUSYS

RH124

Training/Course Details

ITIL Foundations v.3

Dec 2011

A2Z EGYPT

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

Agricultural ScienceAnalyticalArabicCCNACiscoCisco Certified Design ProfessionalCisco Certified Network AssociateCisco Certified Network ProfessionalComputer HardwareComputer NetworkingEducationEnglishITIT ASSISTANT MANAGERIT ManagerIT ManagmentIT TECHNICAL SUPPORTITIL Foundations V.3Information Technology (IT)Information Technology Infrastructure Library (ITIL)Information Technology ServicesMCSE In Microsoft Windows 2003 ServerMCSE In Microsoft Windows NT 4.0ManagementMicrosoft Windows Sever 2008Networking, SecurityOrganizerPlannerProblem SolverProgram ManagementProjectProject Management Professional (PMP)RedHat System AdministrationSYSTEM AND NETWORK ADMINISTRATORSoftware DevelopmentSupportiveTechnical Support

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Windows sever 2008

Microsoft Windows sever 2008

: Expert

: Extreme - I love it!

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

IT managment

IT managment

: Advanced

: High

:

5-7 years

Networking, Security

Networking, Security

: Advanced

: Extreme - I love it!

:

More than 7 years

technical support

technical support

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Planner, Organizer, Problem Solver, Supportive

Like Mahmoud`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mahmoud's full profile and find more great talent and professionals to join your team.